Maintenance Supervisor

Essex Property Trust•Seattle, WA

20d•$32 - $45•Onsite

About The Position

The Maintenance Supervisor is responsible for maintenance operations and objectives for the community. The role is accountable for managing the property budget with the objective of increasing Net Operating Income (NOI), maintaining the physical asset, providing residents with a quality living environment, and fostering a positive, productive relationship with staff. Depending on asset size and staffing, the role may be on call for after-hours emergencies. It reports to the Community Manager or General Operations Manager. The supervisor leads and trains maintenance staff, oversees repairs and preventive maintenance, responds to resident work orders, conducts property inspections, and ensures compliance with safety requirements, building codes, and applicable regulations. The position also manages maintenance budgets, supplies, vendors, contractors, records, and updates to property management. Work takes place indoors and outdoors in a fast-paced setting, includes resident interaction and occasional travel to other properties, and requires availability to work any day of the week and additional hours as needed.

Requirements

High school diploma or GED equivalent.
3–5+ years of property management industry or related experience.
Proficient knowledge of electrical, plumbing, and appliance repair, with hands-on experience.
Knowledge of environmental and industrial hazards such as asbestos, lead, mold, and radon as they apply to residential housing.
Valid driver’s license; the property requires use of golf carts for essential onsite job functions.
Ability to use a personal smart device for property operations and communication apps.
General understanding of Microsoft Suite and property management software.
Ability to read, write, and speak English.
Organizational and time-management skills.
Ability to supervise two or more associates.
Ability to work any of the seven days of the week, 52 weeks of the year, and work scheduled hours plus additional hours necessary to complete the job.
Ability to attend training classes as scheduled; work schedules and location assignments may change.
Ability to multitask and adapt to changing priorities in a fast-paced setting, including tight deadlines and high-energy situations.
Effective communication skills and a professional demeanor for frequent interaction with clients or customers.
Ability to perform continuous physical effort, including lifting over 50 pounds, frequent standing, walking, bending, and other strenuous activities.
Ability to operate heavy machinery or regularly perform physically demanding tasks, as required.

Nice To Haves

HVAC and/or CPO license preferred.

Responsibilities

Supervise and direct maintenance technicians, assign tasks, and ensure work is completed efficiently and to a high standard.
Provide on-the-job training and ensure maintenance staff understand property systems and procedures.
Perform and oversee repairs to property systems and equipment.
Respond to and prioritize resident work orders and resolve maintenance issues promptly.
Implement and manage preventive maintenance schedules for HVAC, plumbing, electrical, and other systems and equipment.
Inspect common areas, buildings, and equipment to identify maintenance needs and safety hazards.
Ensure compliance with local, state, and federal regulations, including safety requirements and building codes.
Manage maintenance work within budget and maintain inventories of tools, equipment, and supplies.
Obtain service quotes, recommend vendors, and assist with outsourced-work contracts.
Coordinate specialized repairs, maintenance services, and projects with internal stakeholders and contractors; ensure work meets specifications and budget.
Respond to after-hours emergencies and handle critical repairs promptly.
Communicate professionally with residents and address maintenance concerns.
Implement and enforce safety procedures, comply with OSHA and other safety regulations, and maintain tools and equipment in good working order.
Maintain records of work orders, inspections, and repairs in SightPlan or shared trackers.
Update property management on maintenance status, significant issues, and trends.
Formally supervise associates, recommend staffing and personnel actions, monitor staffing and labor utilization, and prepare and deliver performance appraisals.
Mentor and coach team members and model behaviors consistent with Essex’s values.
Attend scheduled training and comply with time-management policies, including meal and rest periods.
Perform other duties and tasks as assigned.