Maintenance Supervisor

Essex Property Trust•Seattle, WA

18d•Onsite

About The Position

The Maintenance Supervisor is responsible for the maintenance aspects of community operations, including managing the property budget with the goal of increasing Net Operating Income, maintaining the physical asset, providing residents with a quality living environment, and fostering productive working relationships with staff. The position reports to the Community Manager or General Operations Manager. Depending on the property’s size and staffing, the role may require on-call availability for after-hours emergencies. The supervisor leads maintenance staff, oversees property repairs and preventive maintenance, responds to resident work orders, conducts inspections, and helps ensure regulatory and safety compliance. The role also involves managing maintenance budgets, inventory, vendors, contractors, records, and communication with property management. It includes formal supervision and staff development responsibilities. The job is based at an onsite community in Redmond, Washington. It involves work indoors and outdoors in a fast-paced setting, frequent resident or client interaction, occasional travel to properties, and the ability to work scheduled hours plus additional hours needed to complete the job. Schedules and location assignments may change. The role requires continuous physical effort, including lifting over 50 pounds and frequent standing, walking, bending, and other strenuous activities.

Requirements

High school diploma or GED equivalent.
3–5+ years of property management industry or related experience.
Valid driver’s license; the property requires use of golf carts for essential onsite job functions.
Proficient knowledge of electrical, plumbing, and appliance repair, with hands-on experience.
Knowledge of environmental and industrial hazards, including asbestos, lead, mold, and radon, as they apply to residential housing.
Ability to use a personal smart device for property operations and communication apps.
General understanding of Microsoft Suite and property management software.
Ability to read, write, and speak English.
Proven organizational and time-management skills.
Ability to supervise two or more associates.
Ability to work any day of the week, any week of the year, and scheduled hours plus additional hours needed to complete the job; attendance at scheduled training classes is required.
Ability to adapt to changing priorities, manage multiple tasks, and work in a fast-paced setting.
Ability to lift over 50 pounds and frequently stand, walk, bend, and perform other strenuous activities.
Ability to operate heavy machinery or regularly perform physically demanding tasks may be required.
Ability to comply with time-management policies, including meal and rest periods.

Nice To Haves

HVAC and/or CPO license preferred.

Responsibilities

Supervise and direct maintenance technicians, assign work, and ensure tasks are completed efficiently and to a high standard.
Provide on-the-job training and help maintenance staff learn property systems and procedures.
Perform and oversee repairs to property systems and equipment.
Respond to and prioritize resident work orders, ensuring maintenance issues are resolved promptly and effectively.
Implement and manage preventive maintenance schedules for HVAC, plumbing, electrical, and other systems and equipment.
Inspect property common areas, buildings, and equipment to identify maintenance needs and safety hazards.
Help ensure compliance with local, state, and federal regulations, including safety and building codes.
Manage work within the maintenance budget and ensure work is cost-effective.
Maintain inventory of tools, equipment, and supplies and ensure the maintenance team has needed resources.
Obtain service quotes, recommend vendors, and assist with outsourced-work contracts.
Coordinate specialized repairs, maintenance services, and larger projects with internal stakeholders and contractors; ensure work meets specifications and budget.
Be available for after-hours emergencies and ensure critical repairs are handled promptly.
Interact professionally with residents, address maintenance concerns, and support resident satisfaction.
Implement and enforce team safety procedures and ensure compliance with OSHA and other safety regulations.
Ensure maintenance equipment and tools are maintained and in good working order.
Maintain accurate records of work orders, inspections, repairs, and other maintenance activity in SightPlan or shared trackers.
Provide property management with regular updates on maintenance activity, significant issues, and trends.
Provide formal supervision to associates in a functional or operational area; recommend recruitment, selection, promotion, advancement, corrective action, and termination.
Plan and monitor staffing levels and labor utilization, including overtime.
Prepare and deliver staff performance appraisals; mentor and coach team members.
Lead by example and model behaviors consistent with Essex’s values.
Perform other duties and tasks as assigned.