Maintenance Supervisor

NRP Group•Arlington, TX

21d•Onsite

About The Position

The Maintenance Supervisor is responsible for the physical aspects of The Elliott, an LIHTC apartment community in Arlington, Texas. Under the direction of the Community Manager, this role coordinates and performs maintenance and repair services, maintains curb appeal and apartment quality, responds to service requests, and ensures compliance with safety policies. The position oversees community maintenance, preventive maintenance, inspections, apartment turns, inventory, contracted services, and operating expenses. It also supervises and develops service employees, supports hiring, maintains schedules, and provides customer service, including participating in after-hours emergency requests. The role may occasionally require assistance at other properties and errands supporting the property.

Requirements

High school diploma or equivalent.
CFC Universal Certification.
Sufficient knowledge to thoroughly complete maintenance assessments to the standard of a Maintenance Supervisor.
At least 5 years of experience in maintenance and repair for apartment communities.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

Experience with Yardi.

Responsibilities

Direct and oversee all aspects of community maintenance.
Schedule and perform preventive maintenance, inspections, nighttime lighting audits, and janitorial services.
Maintain required records and reporting, and walk the property daily to uphold curb appeal and monitor safety issues.
Schedule and coordinate apartment turns, including assisting with resident move-outs and renovations.
Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
Manage inventory and storage, purchase maintenance materials, and maintain an accurate supply log.
Advise the Community Manager on capital improvements and maintenance needs for the annual budget.
Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices for timely payment.
Complete service requests and apartment turnovers according to company policy and procedures.
Supervise use of property golf carts and other major tools and equipment when applicable.
Notify Community Managers of safety or liability concerns and preventive maintenance needs, with proposed solutions.
Conduct and document monthly safety meetings covering procedures, training, safety equipment, MSDA, and equipment use.
Complete resident and team-member service requests promptly and professionally.
Audit the key-tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
Occasionally assist at other properties and run errands to support the property as necessary.
Support the Community Manager and Recruiting Department with new-hire selection.
Train, coach, and mentor team members and ensure they receive appropriate training.
Create a team environment through weekly meetings, goal management, and open communication.
Create work and on-call schedules for service employees.
Provide ongoing feedback, conduct formal written performance reviews, and take corrective action as necessary under company policy.
Recommend compensation adjustments, promotions, and terminations.