Maintenance Supervisor, Essex House, Takoma Park MD, Signing Bonus Offered

Enterprise Community Partners•Takoma Park, MD

4d•$27 - $32

About The Position

The Maintenance Supervisor provides leadership, direction, and oversight for the physical condition, appearance, and operational efficiency of the property. The role helps ensure a safe, attractive living environment for residents and a positive workplace for associates, while supporting quality service, resident satisfaction, and associate engagement. The supervisor ensures timely, accurate completion of resident service requests; oversees routine, preventive, scheduled, and emergency maintenance and property upkeep; maintains records; and manages maintenance associates, including their training and work assignments. The role oversees apartment turnovers, monitors the community and grounds, maintains landscaping, performs snow removal as needed, and responds courteously and promptly to emergencies and complex resident concerns. The position also contributes to budget planning, manages service contracts and purchases within established budgets and policies, supports marketing and resident satisfaction through customer service, and ensures compliance with company policies and regulatory requirements. The supervisor may deliver training, attend required in-service sessions, support other communities as assigned, and perform other duties as assigned. The maintenance department may include senior and standard maintenance technicians, apprentices, and porters.

Requirements

At least three years of experience as a maintenance technician or other applicable experience.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain certification within 90 days of employment.
Proficiency in the use of hand and power tools.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment, with strong organizational and follow-up skills and the ability to manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with a diverse group of associates, residents, and external agencies.

Nice To Haves

Prior supervisory experience.

Responsibilities

Lead and oversee the property's physical condition, appearance, and operational efficiency.
Ensure resident service requests are completed accurately, promptly, and at a high quality.
Provide courteous customer service and communicate effectively with residents, associates, management, and guests.
Complete or oversee routine, preventive, scheduled, and emergency repairs and general upkeep; maintain appropriate logs and records.
Manage, train, direct, and motivate maintenance associates, and ensure their responsibilities are completed efficiently and on time.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep community areas safe, tidy, and free of trash, debris, and animal waste; maintain dumpster areas and prepare dumpsters for pickup.
Monitor the community and grounds, identify areas needing attention, and advise management.
Maintain landscaping, including watering flowers, and perform snow removal as needed.
Comply with company policies, procedures, and external regulatory requirements.
Resolve complex or advanced service issues, including sensitive resident communications.
Contribute to annual budget planning and maintain the property's appearance within budget parameters.
Ensure necessary service contracts are in place and renewed annually; purchase equipment and supplies in accordance with budgets and purchasing policies.
Respond to emergencies promptly, appropriately, and courteously.
Develop and deliver formal and informal training to associates as assigned, and attend required in-service training.
Support other communities as assigned and perform other duties as assigned.
Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and resolving complaints and problems.