Maintenance Supervisor

Avenue5 Residential • Bend, OR

18d

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, local, state, and federal regulations, and the company risk management program. The supervisor contributes to and adheres to the property budget while working with the maintenance team to meet daily service-request and unit make-ready standards.

The position performs and oversees a broad range of repairs and preventative maintenance, inspects property grounds and buildings, manages work orders and unit turns, and helps address emergencies and after-hours maintenance issues. It also mentors the maintenance team, coordinates suppliers and contractors, supports customer satisfaction and resident relationships, and collaborates with property leadership on operations, compliance, safety, and expenses.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Maintain a professional appearance and comply with the prescribed uniform policy.
• Comply with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Manage day-to-day maintenance operations and the physical upkeep of the assigned property.
• Ensure property compliance with Avenue5 policies and standards, applicable regulations, and the company risk management program.
• Contribute to and adhere to the property budget; monitor maintenance costs and provide input on future expenses.
• Work with the maintenance team to complete service requests and unit make-ready work to required standards.
• Review and track service-request progress and identify recurring maintenance issues.
• Respond to maintenance issues promptly and professionally in accordance with Avenue5 policies and practices.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform carpentry and related repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Verify work orders are accurate and completed on time to company standards and resident satisfaction.
• Inspect grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the property manager and maintenance supervisor.
• Promote safety and risk management in accordance with applicable laws, regulations, and company rules.
• Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation when necessary.
• Maintain cleanliness and curb appeal and interact courteously and professionally with current and prospective residents.
• Foster collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out inspections and ensure timely, quality apartment turns.
• Mentor the maintenance team and promote a professional demeanor and appearance.
• Administer the company risk management program.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss challenges and operations.
• Perform other duties assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED