Maintenance Service Technician-RiverWatch Apartments

Benton Communities•Elkridge, MD

11d

About The Position

The Maintenance Service Technician performs preventive and routine maintenance for RiverWatch Apartments and its residents, following direction from the Service Manager or Community Manager. If neither is available, the Technician takes guidance from the Assistant Community Manager. The position is accountable to residents, the Community Manager, and team members, and is expected to follow company policies and operational procedures. The Technician maintains buildings, fixtures, and equipment; performs repairs; responds to urgent issues such as sewer backups and apartment flooding; documents deficiencies and maintenance work; and helps keep property equipment, supplies, and records in good condition. The role also includes collaborating with contractors, removing snow and ice from common areas, and providing exceptional customer service while following safety precautions for hazardous materials. The work environment may include exposure to paints, oils, lubricants, cleaning agents, ozone, dust, air fresheners, lobby smoke, and insecticides. Required protective gear includes safety glasses, rubber gloves, face masks, and back support aids.

Requirements

At least one year of relevant experience and/or training, or an equivalent combination of education and experience.
Proficient communication skills with residents and team members.
Valid driver’s license.
Ability to comprehend simple written sentences.
Ability to use units of weight, volume, and distance as needed.

Responsibilities

Maintain a professional demeanor and appearance and adhere to company standards for conduct and attendance.
Demonstrate the company’s core values through actions.
Perform daily maintenance tasks to maintain buildings, fixtures, and equipment.
Complete physical repair work, including basic carpentry, floor, window and glass, plumbing, and electrical repairs.
Respond to urgent situations such as sewer backups and apartment flooding, including cleanup and restoration of affected areas.
Document building deficiencies, including their locations and recommendations, and submit reports to the Community Manager.
Report substandard housekeeping or unit damage observed while performing maintenance.
Perform preventive maintenance and maintain detailed logs of that work.
Collaborate with contractors on significant property repairs and enhancements.
Maintain property equipment and supplies in optimal condition.
Remove snow from walkways, steps, breezeways, and other common areas during and after snow or ice storms, and apply Ice Melt or other substances to prevent slips and falls.
Maintain records of maintenance services, equipment inventory, operating manuals, general inventory, and equipment and appliance warranties.
Report damage to shrubbery, fencing, or flowers on the grounds.
Provide exceptional customer service.
Follow safety precautions in Material Safety Data Sheets (MSDS) for hazardous materials used in job duties.
Perform additional duties as assigned or necessary.

Benefits

PTO accrual for full-time employees, up to 120 hours during the first year, increasing by one day with each additional year up to 200 hours.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Long-term disability coverage.
AFLAC.
Matched 401(k) program.
$1,500 annualized waiver if health insurance coverage is not needed.
10 paid holidays.
Veteran’s Day off for employees who are veterans.
Birthday PTO after one year of employment.
Personal Day after six months of employment.
Four Wellness Days each year.