Maintenance, Repair, & Overhaul Administrator (MRO)

Team JAS, Inc•Jacksonville, FL

About The Position

The Maintenance, Repair, & Overhaul Administrator (MRO) supports the repair process from order placement through delivery. The role manages customer repair orders in both physical records and Quantum Control, monitors turnaround times, prepares repair cost quotes, coordinates third-party vendor orders, and tracks repair progress. It maintains communication with customers and internal teams to support customer satisfaction and service quality, under the direct supervision of the Maintenance Manager. The position also sources and tracks parts, manages rotables sent out for repair, updates order records, monitors overdue orders and repair-cycle tollgates, and supports administrative tasks such as reporting, file maintenance, and inventory tracking. It may include helping clerks retrieve piece parts for repairs after customer approval.

Requirements

High school diploma or equivalent.
At least 2 years of experience in order management, customer service, or administrative support in a technical, aviation, or repair services environment.
Strong organizational skills and the ability to manage multiple tasks, deadlines, and priorities.
Excellent written and verbal communication skills, including professional email correspondence.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Attention to detail and accuracy in data entry and record-keeping.
Ability to work collaboratively and interact professionally with customers, vendors, and internal departments.
Basic problem-solving skills and the ability to follow established processes and procedures.

Nice To Haves

Experience in the aviation, aerospace, or MRO industry.
Familiarity with Quantum Control or similar ERP/MRO management software.
Knowledge of parts sourcing, vendor coordination, and repair order processing.
Experience preparing customer quotes and managing customer communications in a technical services environment.
Understanding of rotables, repair cycles, and repair management processes.
Prior experience supporting quality control or vendor performance evaluation processes.
Ability to interpret technical terminology related to parts and repairs.

Responsibilities

Place orders for parts and repairs, source components, and follow up on order status to meet required turnaround times.
Communicate with the purchasing team by email when parts are needed.
Prepare accurate quotes for internal and external repairs and follow up with customers to confirm receipt and understanding.
Maintain customer communications under the direct supervision of the Maintenance Manager, respond to inquiries, and address customer concerns about timelines, costs, and service quality.
Place repair orders with third-party vendors after confirming they are approved.
Maintain virtual vendor quality audits and surveys to evaluate vendor performance.
Monitor overdue repair orders, track progress, update work-order notes, and monitor tollgates throughout the repair cycle.
Send rotables, including stators, armatures, terminal blocks, and main landing gears, for repair or axle and heat treatments, and maintain tracking and documentation.
Update order status and maintain accurate, current records of orders, repairs, and parts in Quantum Control.
Prepare reports, maintain files, assist the Maintenance Manager with daily operations, track inventory levels, and coordinate with other departments as needed.
Help clerks retrieve piece parts for repairs after customer approvals are received.