Repair & Overhaul Contract Administrator - Aerospace

Crane Company•Elyria, OH

5d•Onsite

About The Position

The Repair & Overhaul (R&O) Contract Administrator resolves issues affecting customer satisfaction for assigned customer sets and manages repair contracts and orders. The role is the primary customer contact for all Repair & Overhaul work in process. The position is based in a standard office environment at a manufacturing facility and requires regular travel (25–50%) to Crane Aerospace & Electronics business sites. The work involves substantial visual concentration on detail and use of a computer and basic office equipment. Onsite manufacturing operations may require personal protective equipment, and office workers may encounter unusual environmental conditions such as loud noise, cold temperatures, confined spaces, dust, or fumes. Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. Its Elyria, Ohio facility specializes in pumping technology and custom thermal management system solutions. The company describes its approach as committed to operational excellence and world-class processes, using Lean manufacturing techniques to optimize efficiency and accuracy. Candidates must complete a satisfactory background check. FAA-sensitive positions require participation in a random drug-test pool. Positions requiring access to Controlled Data or Information may be limited to US Persons under applicable ITAR requirements.

Requirements

Administrative capabilities.
General working knowledge of Microsoft Office, including Word, Excel, and Access.
Excellent verbal and written communication skills.
Ability to delegate duties to hourly employees in the absence of the R&O Manager.
General internet skills, including knowledge of internet commerce.
Ability to interpret customer purchase orders, contracts, and other contractual correspondence.
Ability to prioritize and make timely, appropriate decisions.
Ability to manage across functional interfaces.
Ability to maintain composure under stress.
Ability to work as a team player within the Crane Aerospace order management team.
Associate degree in business administration or equivalent experience.
US Person status may be required if the position requires access to Controlled Data or Information under ITAR.

Nice To Haves

Familiarity with the Oracle operating system.
Manufacturing experience.
Oracle experience.

Responsibilities

Review customer contracts and requirements on incoming orders.
Enter and manage order-fulfillment transactions for assigned customers or products.
Verify purchase-order requirements against standard terms and conditions and specific customer contractual requirements.
Write work instructions, enter work orders in the system, contact customers about discrepancies, and order parts when necessary.
Request quotes and enter and maintain sales-order information in Oracle.
Change dates in the R&O tracking system, when applicable.
Determine export requirements.
Complete applicable shipping paperwork, including FAA 8130-3 tags, shipping packets, and additional customer-required documents.
Support the Planning and R&O Manager in forecasting parts to maintain in stock for contractual turnaround times and customer satisfaction.
Review and interpret Crane Aerospace forecasting and consumption reports to support demand management and efficiently manage customer demand.
Work with internal support organizations and the R&O Manager or Supervisor to meet requirements and improve business metrics, including on-time delivery and turnaround time.
Manage and understand shortages, working with support areas to address them and identify root causes.
Participate in improvements to the R&O and Aftermarket organization, including company-sponsored continuous improvement activities and other training opportunities.
Establish and maintain customer relationships, understand and communicate current and future customer needs throughout Crane Aerospace, and act as a customer advocate.
Coordinate with customers and internal functional teams to help resolve invoice collection issues.
Perform other tasks assigned by a supervisor or management.
On a limited basis, serve as backup to the R&O Manager or Supervisor in delegating work to hourly employees during their absence.