Repair & Overhaul Contract Administrator - Aerospace

Crane Company•Elyria, OH

7d•Onsite

About The Position

The R&O Contract Administrator resolves issues affecting customer satisfaction for assigned customer sets and manages all Repair Contracts and Orders. The role serves as the primary customer contact for Repair & Overhaul work in process. The administrator reviews customer contracts and requirements on incoming orders, manages order fulfillment, coordinates parts and quotes, maintains sales order information in Oracle, and completes shipping documentation. The role supports forecasting and demand management, works with internal teams to address shortages and improve business metrics, and helps resolve invoice collection issues. It also contributes to continuous improvement and maintains customer relationships. On a limited basis, the administrator may back up the R&O Manager/Supervisor by delegating work to hourly employees. The position is based in a standard office environment at a manufacturing site. It requires substantial visual concentration on detail and regular travel (25–50%) to Crane Aerospace & Electronics business sites. The work is primarily seated, with occasional standing and lifting or pushing up to 10 pounds. Onsite manufacturing operations may require safety equipment, and office workers may encounter noise, cold temperatures, confined spaces, dust, or fumes.

Requirements

Administrative capabilities.
General working knowledge of Microsoft Office, including Word, Excel, and Access.
Excellent verbal and written communication skills.
Ability to delegate duties to hourly employees in the absence of the R&O Manager.
General internet skills and knowledge of internet commerce.
Ability to interpret customer purchase orders, contracts, and other contractual correspondence.
Ability to prioritize and make timely, appropriate decisions.
Ability to manage across functional interfaces.
Ability to maintain composure under stress.
Ability to work as a team player within the Crane Aerospace order management team.
Associate degree in business (administration) or equivalent experience.
Where access to Controlled Data or Information is required, only US Persons will be considered due to ITAR requirements.

Nice To Haves

Familiarity with the Oracle operating system.
Manufacturing experience.
Oracle experience.

Responsibilities

Review customer contracts and requirements on incoming orders.
Enter and manage order fulfillment transactions for assigned customers or products.
Verify purchase order requirements against standard terms and conditions and specific customer contractual requirements.
Write work instructions, enter work orders in the system, contact customers about discrepancies, and order parts when necessary.
Order parts, request quotes, enter and maintain sales order information in Oracle, update dates in the R&O tracking system when applicable, and determine export requirements.
Complete shipping paperwork, including FAA 8130-3 tags and shipping packets with any additional customer requirements.
Support the Planning and R&O Manager in forecasting parts needed to maintain stock for contractual turnaround times and customer satisfaction.
Review and interpret Crane Aerospace forecasting/consumption reports to support demand management and manage customer demand.
Work with internal support organizations and the R&O Manager/Supervisor to meet requirements and improve business metrics such as on-time delivery and turnaround time.
Manage shortages, work with relevant support areas to fill them, and understand their root causes.
Participate in improvement of the R&O and Aftermarket organization, including company-sponsored continuous improvement activities and training.
Establish and maintain customer relationships, communicate customer needs and expectations throughout Crane Aerospace, and act as a customer advocate.
Coordinate with customers and internal functional teams to help resolve invoice collection issues.
Perform other tasks assigned by a supervisor or management.
On a limited basis, back up the R&O Manager/Supervisor in delegating work to hourly employees during their absence.