Maintenance & Quality Supervisor

Nova Lines Inc•Bridgeview, IL

65d•Onsite

About The Position

The Maintenance & Quality Supervisor is responsible for ensuring the company's trucks, trailers, cargo securement equipment, and related fleet assets meet company standards and applicable DOT/FMCSA requirements. This position plays a critical role in maintaining fleet safety, regulatory compliance, operational readiness, and overall asset quality. The position conducts in-depth DOT-focused inspections of trucks and trailers, identifies deficiencies and required repairs, documents findings, and reports repair needs directly to the Shop Manager/Supervisor. The position is also responsible for inspecting cargo securement equipment for condition, quality, quantity, proper storage, and usability, as well as inspecting the overall appearance and aesthetics of company equipment. This includes ensuring trucks and trailers maintain required company branding, cleanliness, decals, markings, and general appearance standards. As the primary service-writing function for the maintenance department, this position translates driver and operations complaints into clear, actionable work orders for technicians. The position evaluates reported issues, assists in determining appropriate labor times, identifies additional repairs during inspections, coordinates with the parts department, and obtains management authorization for repairs that exceed established spending or approval limits. The position works closely with Operations, Safety, Shop Management, Technicians, Parts, Drivers, and outside vendors to ensure equipment is properly repaired, documented, inspected, and returned to service.

Requirements

Minimum 3+ years of fleet maintenance/service-writing experience preferably in a commercial fleet, trucking, diesel, or transportation environment.
Experience working with trucks and trailers preferred.
DOT-certified mechanic or equivalent documented DOT inspection/maintenance qualification.
Working knowledge of DOT/FMCSA vehicle inspection and maintenance requirements.
Working knowledge of commercial truck and trailer components.
Knowledge of flatbed cargo securement equipment and practices strongly preferred.
Ability to read and understand maintenance documentation and repair orders.
Strong computer skills and proficiency with Google Workspace/G-Suite.
Ability to work in a fast-paced fleet maintenance environment.
Ability to prioritize multiple units and maintenance requests.
Ability to work collaboratively with drivers, technicians, Operations, Safety, Parts, and management.

Nice To Haves

Knowledge of flatbed cargo securement equipment and practices

Responsibilities

Coordinate the flow of trucks and trailers arriving at the maintenance yard.
Prioritize incoming units based on safety, DOT compliance, operational needs, and severity of reported issues.
Coordinate with Operations and Safety regarding units requiring inspection, repair, or corrective action.
Monitor units entering and leaving the maintenance process.
Communicate unit status and repair requirements to appropriate departments.
Assist in minimizing equipment downtime and maximizing fleet availability.
Ensure units are properly identified and assigned for inspection or repair.
Conduct in-depth inspections of trucks and trailers to identify mechanical, safety, and compliance deficiencies.
Inspect equipment with particular attention to items that may result in roadside inspection violations or out-of-service conditions.
Document inspection findings accurately and completely.
Identify required repairs and distinguish between safety-critical, compliance-related, preventive, and cosmetic repairs.
Report additional repairs identified during inspections to the Shop Manager/Supervisor.
Verify that identified deficiencies are properly addressed before equipment is returned to service when applicable.
Assist with preparation for DOT inspections and internal fleet audits.
Maintain accurate inspection and maintenance documentation.
Inspect cargo securement equipment assigned to trucks and trailers.
Verify the condition, quality, quantity, and usability of chains, binders, straps, tarps, winches, tie-down equipment, edge protection, and other applicable securement equipment.
Identify damaged, worn, missing, or otherwise unacceptable securement equipment.
Ensure equipment is properly stored and available for driver use.
Coordinate replacement of defective or missing securement equipment with the appropriate department.
Maintain company standards for cargo securement equipment.
Work with Safety and Operations to identify recurring cargo securement issues.
Support company compliance with applicable cargo securement requirements.
Inspect trucks and trailers for overall condition and appearance.
Ensure company branding, decals, unit numbers, markings, and other required identification are present and properly maintained.
Identify damaged, missing, faded, or improperly installed branding.
Inspect trailers for cleanliness, damage, and overall presentation.
Inspect new and used assets upon arrival or acquisition.
Document deficiencies and coordinate corrective action.
Ensure fleet assets meet established company quality and appearance standards before being placed into service.
Receive and evaluate driver-reported maintenance concerns.
Translate driver complaints into clear, specific, and actionable work orders for technicians.
Obtain additional information from drivers when necessary to accurately identify the reported concern.
Review technician findings and update work orders as needed.
Identify additional repairs discovered during inspections or maintenance.
Assist in determining appropriate labor times for repairs using applicable labor standards and company guidelines.
Ensure work orders accurately identify the unit, complaint, diagnosis, repair required, parts, labor, and completion status.
Prioritize work orders based on safety, compliance, operational requirements, and repair urgency.
Obtain required authorization from the Shop Manager/Maintenance Manager for high-cost or non-routine repairs.
Ensure unauthorized repairs are not performed outside established company approval procedures.
Review completed work orders for accuracy and completeness before closure.
Work closely with the Parts Department to ensure required parts are identified, available, and properly assigned to work orders.
Communicate parts requirements to the Parts Department.
Verify that parts requested correspond with the approved repair.
Identify parts shortages that could delay repairs.
Coordinate with Parts regarding substitutions or alternative components when appropriate.
Assist in identifying recurring parts failures or quality concerns.
Ensure parts usage is properly documented within the applicable maintenance system.
Communicate expected parts delays to Shop Management and Operations.
Review completed repairs to ensure the reported concern has been addressed.
Identify incomplete, inaccurate, or poor-quality repairs.
Coordinate corrective action with technicians and Shop Management.
Monitor repeat repairs and comebacks.
Identify recurring mechanical or equipment issues.
Assist management in determining root causes of recurring failures.
Ensure safety-critical repairs receive appropriate attention before a unit is released.
Support continuous improvement of fleet maintenance procedures.
Inspect newly acquired trucks, trailers, and equipment.
Inspect used assets before acceptance or placement into service.
Document mechanical, structural, safety, securement, branding, and cosmetic deficiencies.
Communicate findings to the Shop Manager/Maintenance Manager.
Assist in developing repair recommendations and estimated labor requirements.
Ensure required repairs are completed before the asset is released for operational use.
Maintain accurate maintenance and inspection records.
Enter and update work orders in FleetRock.
Review relevant vehicle and operational information in Samsara.
Ensure inspection findings and repair recommendations are properly documented.
Maintain accurate records of unit condition and maintenance status.
Prepare reports requested by Shop Management or Operations.
Maintain confidentiality and accuracy of company maintenance information.
Work closely with Operations regarding unit availability and driver-reported issues.
Work closely with Safety regarding DOT, cargo securement, and compliance concerns.
Work closely with Shop Management regarding repairs and maintenance priorities.
Communicate effectively with technicians regarding work-order requirements.
Coordinate with Parts regarding parts availability and repair delays.
Communicate with drivers professionally regarding reported maintenance concerns.
Escalate significant issues through the appropriate chain of command.