Maintenance Porter

Metropolis Technologies•Chicago, IL

2d•Onsite

About The Position

The Maintenance Porter performs facility maintenance, cleaning, and customer-service duties at a parking facility. The role requires working with minimum supervision and may include equipment service and general housekeeping. Previous experience is preferred but is not required for all positions. Depending on the assignment and facility, maintenance, electrical, or painting experience or skills training may be required. The position also involves assisting customers, handling complaints, and covering other operational duties such as cashier or attendant as needed. Employees are expected to maintain a neat appearance and wear the complete uniform during scheduled shifts.

Requirements

High school diploma or a combination of experience and education.
Ability to perform each essential duty satisfactorily, with or without reasonable accommodation.
Ability to work with minimum supervision.
Ability to read, write, and interpret English and respond to common customer inquiries or complaints.
Clear oral communication, active listening, and ability to seek clarification and respond to questions.
Clear written communication and ability to read and interpret written information.
Positive customer-service attitude and ability to respond to service requests.
Adaptability to workplace changes, delays, and unexpected events.
Sound and accurate judgment; professionalism under pressure.
A valid state-issued driver’s license with a current address and acceptable driving record is required only if driving a company vehicle or on company business is expected.
Availability for special shifts, third shift, and/or weekends may be required depending on location hiring needs.
Ability to use hands and fingers, communicate with customers and coworkers, and frequently reach, stand or walk for up to 8 hours, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend.
Ability to regularly lift and move 50 pounds or more and move relatively quickly.
Ability to work around dust, chemicals, and other possible irritants and in extreme weather, including rain, snow, cold, and heat.
Close vision, peripheral vision, and ability to adjust focus.

Nice To Haves

Previous experience is preferred, though it is not required for all positions.
Facility maintenance, electrical, or painting experience or skills training may be required depending on the job assignment and facility.

Responsibilities

Complete maintenance and cleaning tasks from checklists and as directed by the facility manager or supervisor, removing dirt, dust, litter, and debris using hand tools.
Walk the garage daily to identify and correct maintenance problems.
Sweep and clean garage entrances, exits, stairwells, surface-area rails, booth, office, and restrooms.
Empty trash cans in the garage, booth, and office.
Paint facility surfaces as directed, including poles, signs, doors, walls, curbs, islands, and gates.
Replace burned-out bulbs.
Apply oil absorbent to oil spills.
Submit requests for repairs or maintenance.
Check safety items, including ensuring gate-arm clearance bars are secure.
Check ticket spitters and gates daily for operation, ticket supply, clock accuracy, and appearance.
Provide ticket and gate-counter records to the manager.
Maintain an inventory of janitorial supplies and a garage/lot sweep sheet.
Operate automatic sweepers, scrubbers, outdoor equipment, and other electrical tools as applicable.
Shovel, plow, or blow snow from ramps and other designated areas using shovels, snow blowers, and light-duty equipment.
Report suspected or observed policy violations, safety hazards, and unusual occurrences to the Facility Manager promptly.
Follow the Three Keys to Customer Satisfaction and Five Customer Service Behaviors during customer interactions.
Assist customers in the facility or as directed by the Facility Manager or Supervisor.
Resolve customer complaints independently or with a supervisor’s assistance.
Learn facility operations and cover other duties, including cashier or attendant duties, as needed.
Maintain a neat and clean appearance and wear the complete uniform during scheduled shifts.
Perform other duties as assigned.