Maintenance Porter

SP Plus•Milwaukee, WI

About The Position

The Maintenance Porter performs facility maintenance, cleaning, and customer-service duties at a parking facility. The role includes maintaining the garage and related areas, checking equipment and safety items, reporting maintenance needs, and assisting customers. The employee may also cover other operational duties, such as cashier or attendant, as needed. Previous experience is preferred but not required for all positions; the employee must be able to work with minimum supervision.

Requirements

High school diploma or a combination of experience and education.
Ability to perform each essential duty satisfactorily and with minimum supervision.
Ability to read, write, and interpret English and respond to common customer inquiries or complaints.
Clear oral communication, active listening, and ability to respond well to questions.
Clear written communication and ability to read and interpret written information.
Positive customer-service attitude and ability to respond to service requests.
Ability to adapt to changes, delays, and unexpected events.
Sound and accurate judgment and professionalism under pressure.
If driving a company vehicle or driving on company business is expected, a valid state-issued driver's license with a current address and acceptable driving record is required.
Ability to use hands and fingers and communicate with customers and coworkers.
Ability to sit; reach; stand or walk for long periods, up to 8 hours; and climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend frequently.
Ability to regularly lift and move 50 pounds or more and move relatively quickly.
Required close and peripheral vision and ability to adjust focus.
Ability to work around dust, chemicals, and other possible irritants and in extreme weather conditions, including rain, snow, cold, and heat.
Availability for special shifts, including third shift and/or weekends, may be required depending on location.

Nice To Haves

Previous experience is preferred, though not required for all positions.
Facility maintenance, electrical, or painting experience or skills training may be required depending on the assignment and facility.

Responsibilities

Complete maintenance and cleaning tasks from checklists and as directed by the facility manager or supervisor, removing dirt, dust, litter, and debris with brooms, mops, brushes, and other hand tools.
Walk the garage daily to identify and correct maintenance problems.
Sweep and clean garage entrances, exits, stairwells, rails, booth, office, restrooms, and other facility areas.
Empty trash cans in the garage, booth, and office.
Paint facility areas and surfaces as directed to keep them properly maintained and neat.
Replace burned-out light bulbs and apply oil absorbent to oil spills.
Submit requests for repairs or maintenance.
Check safety items, including ensuring gate-arm clearance bars are secure.
Check ticket spitters and gates daily for operation, ticket supply, clock accuracy, and appearance.
Provide ticket and gate-counter records to the manager.
Maintain an inventory of janitorial supplies and a garage or lot sweep sheet.
Operate automatic sweepers, scrubbers, outdoor equipment, and other electrical tools as applicable.
Remove snow from entrance and exit ramps and other designated areas using shovels, snow blowers, or other light-duty equipment.
Report suspected company-policy violations, safety hazards, or unusual occurrences to the Facility Manager promptly.
Follow the Three Keys to Customer Satisfaction and Five Customer Service Behaviors during customer interactions.
Assist customers and resolve complaints independently or with a supervisor's assistance.
Learn all aspects of the operation and cover duties such as cashier or attendant as needed.
Maintain a neat appearance and wear the complete uniform before and during scheduled shifts.
Perform other duties as assigned.