Maintenance Porter

SP Plus•Atlanta, GA

5d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. It operates more than 4,000 locations across North America and Europe, with over 23,000 employees. The Maintenance Porter performs facility maintenance and cleaning duties and interacts with customers, working with minimum supervision. Previous experience is preferred but not required for all positions. Duties may also include equipment service and general housekeeping. The role maintains the cleanliness, appearance, and operation of a parking facility, including its garage, entrances, exits, stairwells, booth, office, and restrooms. The porter checks equipment and safety items, reports maintenance needs and unusual conditions, assists customers, and may cover other operational duties as needed. Work may involve physical activity, use of maintenance and cleaning equipment, and exposure to dust, chemicals, irritants, and extreme weather conditions.

Requirements

High school diploma or a combination of experience and education.
Ability to perform essential duties satisfactorily with minimum supervision.
Ability to read, write, and interpret English, and respond to common customer inquiries or complaints.
Clear oral communication, listening, clarification, and responsiveness to questions.
Clear and informative writing and ability to read and interpret written information.
Positive customer-service attitude and responsiveness to service requests.
Adaptability to changes, delays, and unexpected events.
Sound and accurate judgment; professionalism under pressure.
Ability to stand or walk for long periods, up to 8 hours, and move relatively quickly.
Ability to lift and move 50 pounds or more regularly.
Ability to work with dust, chemicals, and other possible irritants and in extreme weather, including rain, snow, cold, and heat.
Valid state-issued driver’s license with current address and acceptable driving record only if expected to drive a company vehicle or on company business.
Availability for third shift and/or weekends may be required depending on location hiring needs.

Nice To Haves

Previous experience is preferred, though not required for all positions.
Facility maintenance, electrical, and/or painting experience or skills training may be required depending on the assignment and facility.

Responsibilities

Complete maintenance and cleaning checklist tasks, removing dirt, dust, litter, and debris with brooms, mops, brushes, and other hand tools.
Walk the garage daily to identify and correct maintenance problems.
Sweep and clean entrances, exits, stairwells, rails, all garage levels, the booth, office, and restrooms.
Empty trash cans in the garage, booth, and office.
Paint facility areas and surfaces as directed, including poles, signs, doors, walls, curbs, islands, and gates.
Replace burned-out bulbs and apply oil absorbent to oil spills.
Submit requests for repairs or maintenance.
Check safety items, including ensuring gate-arm clearance bars are secure.
Check ticket spitters and gates daily for operation, ticket supply, clock accuracy, and general appearance.
Provide ticket and gate-counter records to the Manager.
Maintain an inventory of janitorial supplies and a garage/lot sweep sheet.
Operate automatic sweepers, scrubbers, outdoor equipment such as weed eaters and lawnmowers, and other electrical tools as applicable.
Shovel, plow, or blow snow from entrance or exit ramps and other areas designated by the Facility Manager.
Timely report suspected or observed company-policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Practice the Three Keys to Customer Satisfaction, including the Five Customer Service Behaviors.
Assist customers and resolve complaints independently or with help from a supervisor.
Learn facility operations and cover duties such as cashier or attendant as needed.
Maintain a neat, clean appearance and wear the complete uniform during scheduled shifts.
Perform other duties as assigned.