Maintenance Porter

Metropolis Technologies • Austin, TX

1d • Onsite

About The Position

The Maintenance Porter performs facility maintenance and cleaning duties while interacting with customers at a parking facility. The role includes housekeeping, inspecting and maintaining facility areas and equipment, reporting repair needs and safety concerns, and assisting customers. Previous experience is preferred but is not required for all positions. The employee must be able to work with minimal supervision and may perform other duties as assigned.

The position requires physical work, including standing or walking for extended periods, climbing and bending, and regularly lifting or moving 50 pounds or more. Work may involve dust, chemicals, other irritants, and extreme weather conditions. Special shift requirements vary by location and may include third shift and/or weekends when applicable.

Requirements

• High school diploma or a combination of experience and education.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
• Ability to work with minimum supervision.
• Ability to read, write, and interpret English and respond to common customer inquiries or complaints.
• Clear oral communication, active listening, and ability to seek clarification and respond to questions.
• Clear written communication and ability to read and interpret written information.
• Positive customer-service attitude and responsiveness to service requests.
• Adaptability to changes, delays, and unexpected events in the work environment.
• Sound and accurate judgment and ability to react professionally under pressure.
• Ability to use hands and fingers and communicate with customers and coworkers; frequently sit, reach, stand or walk for up to 8 hours, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend.
• Ability to lift and move 50 pounds or more regularly and move relatively quickly.
• Ability to work with dust, chemicals, other possible irritants, and extreme weather conditions including rain, snow, cold, and heat.
• A valid state-issued driver's license with a current address and acceptable driving record is required only if the employee is expected to drive a company vehicle or conduct company business by vehicle.
• Availability for third shift and/or weekends may be required depending on location hiring needs.

Nice To Haves

• Previous experience is preferred but not required for all positions.
• Facility maintenance, electrical, or painting experience or skills training may be required depending on the job assignment and facility.

Responsibilities

• Complete maintenance and cleaning checklist tasks as directed by the facility manager or supervisor, removing dirt, dust, litter, and debris using brooms, mops, brushes, and other hand tools.
• Walk the garage daily to identify and correct maintenance problems.
• Sweep and clean garage entrances, exits, stairwells, rails, booth, office, restrooms, and other facility areas.
• Empty trash cans in the garage, booth, and office.
• Paint facility areas and surfaces as directed to maintain a neat and clean appearance.
• Replace burned-out bulbs and apply oil absorbent to oil spills.
• Submit requests for repairs or maintenance.
• Check safety items, including ensuring gate-arm clearance bars are secure.
• Check ticket spitters and gates daily for proper operation, ticket supply, clock accuracy, and general appearance.
• Provide ticket and gate-counter records to the manager.
• Maintain an inventory of janitorial supplies and a garage or lot sweep sheet.
• Operate automatic sweepers, scrubbers, outdoor equipment, and other electrical tools as applicable.
• Shovel, plow, or blow snow from entrance or exit ramps and other designated areas.
• Report suspected company-policy violations, safety hazards, and unusual occurrences to the Facility Manager promptly.
• Follow the Three Keys to Customer Satisfaction and Five Customer Service Behaviors during customer interactions.
• Assist customers and resolve complaints independently or with a supervisor's help.
• Learn facility operations and cover other duties, including cashier or attendant duties, as needed.
• Maintain a neat and clean appearance and wear the complete uniform during scheduled shifts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED