Maintenance Manager

Balfour Beatty Communities • Panama City Beach, FL

4d

About The Position

The Maintenance Manager directs and oversees a team of maintenance technicians and/or roads and grounds personnel at an assigned residential community. The role ensures work meets company standards for quality, workmanship, and customer service across change-of-occupancy maintenance, resident service requests, and property work orders, while maintaining compliance with Fair Housing requirements.

The Maintenance Manager oversees emergency and urgent work orders and coordinates with environmental and safety teams to ensure timely response, accurate documentation, and proper completion in Yardi. The position also manages daily operations, financial reporting, inventory and procurement, customer service, recruitment, employee training and development, and performance management. It oversees preventive maintenance, safety compliance, environmental work-order documentation, and maintenance of community facilities and grounds.

Requirements

• High school diploma or GED.
• At least three years of property management or maintenance operations experience.
• At least one year of supervisory or team leadership experience.
• Comprehensive knowledge of property and facilities management.
• Ability to use sound judgment in assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication skills and strong interpersonal abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Availability for night and weekend emergency call duty as needed.
• Strong understanding of work-order classifications, environmental compliance requirements, and emergency response procedures.
• Project coordination and communication skills to collaborate with environmental, safety, and operational teams.
• Valid state-issued driver’s license and safe driving record.

Nice To Haves

• College courses or technical school training.
• Relevant trade certifications and licenses.
• Project management experience.
• Experience with Yardi property management software.

Responsibilities

• Manage daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for the assigned team.
• Direct and support grounds and landscaping teams to maintain properties and meet company curb appeal standards.
• Oversee maintenance technicians’ work across plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile and flooring, stairs and railings, locksmith services, cabinetry, and countertops.
• Train, coach, and supervise maintenance employees on safety practices, lockout/tagout, personal protective equipment, and other applicable workplace safety requirements.
• Organize and assign work orders to meet response-time, quality, customer-service, and turnaround standards.
• Track and report work-order response times, completion rates, and data accuracy.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to complete environmental work orders safely, promptly, and compliantly.
• Verify environmental work orders meet requirements and include complete documentation, such as technician notes, photos, and required attachments.
• Prepare reports on environmental work orders, including home histories, response times, completion metrics, and trend analyses.
• Oversee procurement of maintenance supplies and ensure Safety Data Sheets are current, accessible, and compliant.
• Prepare and maintain OSHA logs and keep safety documentation current and compliant.
• Ensure company standards are met for emergency, urgent, routine, and long-term preventive maintenance requests.
• Oversee the Comprehensive Facilities Management Process, including service requests, preventive and scheduled maintenance, and required follow-up.
• Manage preventive maintenance for HVAC systems, equipment, buildings, grounds, pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning the first of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off, including sick, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED