Maintenance Manager

Tailwind Group, Inc.•Mankato, MN

5d•$25 - $32•Onsite

About The Position

Tailwind Group is hiring a Maintenance Manager for College Town Mankato, a 110-unit, 481-bed cottage-style student housing community in Mankato, Minnesota, serving students at Minnesota State University – Mankato. The Maintenance Manager is responsible for maintaining and enhancing the value of the property through general repairs, leadership and support for the maintenance team, and close partnership with the Property Manager. The position requires a customer-focused, organized, and innovative approach to supporting property operations and resident experience. This is a full-time, fully onsite position with a standard Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. Nights and weekends may be required for business needs, emergencies, on-call duties, or extended hours during turnover. The compensation range is $25.28–$31.87 per hour, with bonus potential. The position requires at least three years of building maintenance experience, appliance and HVAC repair experience, a valid driver’s license, and the ability to meet the physical and on-call demands described in the posting. Student housing experience is a plus; several other qualifications, including supervisory experience and relevant certifications, are preferred or may depend on property and local requirements.

Requirements

At least three years of building maintenance experience.
Experience repairing appliances and HVAC systems.
A valid driver’s license.
Ability to troubleshoot maintenance issues and develop innovative solutions.
Exceptional customer service and communication skills.
Demonstrated experience with hands-on training and development of team members.
Basic computer skills, including use of property management software, email, and mobile devices to receive, assign, and complete work orders.
High integrity and professionalism.
Understanding of property management standards, including Fair Housing laws, tenant/landlord rights, and general real estate principles.
Ability to pass a criminal background check.
Ability to bend, kneel, stoop, reach, stand, and remain physically active for extended periods.
Ability to lift up to 50 pounds.
Ability to work in hot, cold, and wet environments.
Ability to work independently and fulfill assigned on-call duties.
Ability to work extended hours during turnover, including nights and weekends.
Ability to travel minimally for occasional company events or as needed.
Ability to work fully in person with daily onsite presence.

Nice To Haves

Student housing experience.
EPA Level II certificate or higher.
At least one year of supervisory experience.
Working knowledge of pool service and maintenance.
Certified Pool Operator (CPO) certification; this may be required upon hire depending on the property and local laws.
Experience with Entrata or a similar property management or work-order system.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Conduct daily property walks with the maintenance team, identify areas for improvement, and clean and maintain the grounds to support curb appeal.
Perform general repairs in apartment units, common areas, and building systems, including electrical, plumbing, HVAC, appliance, and drywall work.
Lead maintenance work for annual turnover and make-ready, including furniture removal and installation and oversight of temporary staff and contractors.
Review, assign, and follow up on open work orders to ensure completion within company guidelines and standards.
Collaborate with the Property Manager on customer service standards, work order completion, and overall property operations.
Assist the Property Manager with vendor bids and manage contractor and vendor relationships, overseeing work quality and service.
Respond to after-hours emergencies and fulfill the assigned on-call schedule.
Monitor maintenance trends and develop and execute a preventative maintenance program to help minimize costs.
Clean, organize, and maintain maintenance areas, tools, equipment, and materials.
Oversee inventory and equipment management and work with the Property Manager to identify property needs and required inventory.
Regularly review budgets with the Property Manager and keep maintenance expenses and capital expenditure projects within approved financial guidelines.
Attend scheduled team and one-to-one meetings to stay current on property operations.
Maintain accurate maintenance records, including asset tracking and regulatory logs.
Maintain a professional appearance and comply with the company dress code.
Assist the Property Manager with employee recruitment, interviewing, training, and development.