Maintenance Manager

AION•Newark, DE

10d

About The Position

The Maintenance Manager for Hunters Crossing Apartments oversees property-level maintenance and service operations to keep assets safe, compliant, and efficient. The role leads the maintenance team, carries out preventative maintenance programs, responds to service requests and emergencies, and ensures compliance with life-safety, regulatory, and company standards. The Maintenance Manager works closely with Operations leadership to protect property value, control costs, and support resident satisfaction. The role oversees maintenance of residential units, common areas, and building systems, including HVAC, plumbing, electrical, life-safety, and mechanical equipment. It also manages preventative maintenance schedules, materials and equipment, maintenance documentation, service requests, unit turns, inspections, vendors, inventory, and purchasing within budget guidelines. The Maintenance Manager supervises and develops technicians and service staff, enforces safety protocols, and communicates with residents, property management, and regional leadership about maintenance activities and issues.

Requirements

High school diploma or equivalent.
At least 5 years of maintenance or facilities experience.
At least 2 years of supervisory or leadership experience.
Strong working knowledge of HVAC, plumbing, electrical, and life-safety systems.
EPA Universal Certification required.
Ability to clearly document work and use maintenance management software.
Proficiency in Microsoft Office.
Experience using mobile maintenance or inspection applications.
Strong leadership, communication, and coaching skills.
Valid driver's license and reliable transportation.
Ability to lift up to 50 pounds.
Ability to climb ladders, access mechanical spaces, and work in varying weather conditions.
Ability to respond to after-hours emergencies as required.

Nice To Haves

Technical certification preferred.
Multifamily or property management maintenance experience preferred.
CPO (Certified Pool Operator) strongly preferred.
OSHA 10 preferred.

Responsibilities

Oversee daily maintenance operations for residential units, common areas, and building systems.
Ensure timely response to service requests, unit turns, inspections, and emergency repairs.
Maintain HVAC, plumbing, electrical, life-safety, and mechanical systems.
Schedule, document, and close out service requests, unit turns, and inspections.
Plan, schedule, and execute preventative maintenance programs in accordance with company policy.
Order, organize, and manage materials and equipment for preventative maintenance activities.
Ensure preventative maintenance inspections are completed, documented, and closed out in the designated maintenance management system.
Identify potential issues during preventative maintenance and initiate corrective actions to prevent failures.
Ensure compliance with life-safety standards, codes, and regulatory requirements.
Verify smoke detectors, CO detectors, fire stops, and other safety devices are properly installed and functioning.
Immediately identify and report mold-related growth (AMG), leaks, and other high-risk conditions.
Maintain a safe working environment and enforce safety protocols and PPE requirements.
Supervise, train, and develop maintenance technicians and service staff.
Set performance expectations and ensure accountability within the service team.
Conduct regular safety meetings and technical training.
Promote professionalism, teamwork, and continuous improvement.
Coordinate and oversee vendor work in accordance with company standards, including vendor safety, quality, and insurance requirements.
Manage maintenance supply inventory, storage, and organization.
Follow budgetary guidelines and purchasing policies.
Coordinate resident notifications related to preventative maintenance and service activities.
Communicate maintenance issues effectively with property management, regional leadership, and residents.
Support resident satisfaction through high-quality service delivery.