Maintenance Manager

Kensington Senior Living•Reston, VA

About The Position

The Maintenance Manager supports the Director of Environmental Services/Engineering with daily maintenance operations and provides hands-on technical expertise, team supervision, and operational support. The role helps ensure the safety, functionality, appearance, and upkeep of the Community’s buildings, grounds, equipment, and systems. It oversees daily maintenance assignments, preventive and corrective maintenance, repairs, and improvement projects in support of a safe, comfortable, resident-centered environment. In the Director’s absence, the Maintenance Manager provides operational continuity within delegated authority and escalates significant safety, operational, and financial matters as appropriate. The role coordinates maintenance staffing, schedules, resources, supplies, work orders, inspections, vendor work, emergency response, and resident-suite maintenance. It also supports regulatory compliance, accurate maintenance documentation, team coaching, and coordination with Community leadership and other departments.

Requirements

At least five years of hands-on experience in building maintenance, facilities operations, or building engineering, including troubleshooting and maintaining building systems in occupied environments.
Demonstrated technical knowledge of commercial building systems, including HVAC, boilers, rooftop units, electrical, plumbing, refrigeration, kitchen equipment, and life safety systems, as applicable.
Proficiency in general repairs, painting, minor carpentry, and restorative maintenance work.
Working knowledge of preventive maintenance programs, equipment inspections, workplace safety standards, infection prevention practices, and applicable building and regulatory requirements.
Ability to interpret equipment manuals, technical instructions, maintenance schedules, and basic drawings.
Ability to accurately maintain work orders, inspection logs, equipment histories, and preventive maintenance records using CMMS and basic computer applications.
Strong organizational, time-management, and problem-solving skills, including the ability to prioritize competing work requests, coordinate resources, respond to emergencies, and exercise sound judgment.
Leadership and interpersonal skills, including the ability to delegate assignments, provide technical guidance, coach team members, and collaborate with Community leadership, residents, families, vendors, and other departments.
Strong verbal and written communication skills, including sufficient English proficiency to interpret safety instructions, technical documentation, and work orders and communicate clearly about assigned responsibilities.
Ability to interact professionally and respectfully with individuals of varying ages and abilities, with consideration for resident dignity, privacy, individual needs, and sensitivities.
Ability to work flexible hours, including evenings, weekends, holidays, and emergency response coverage, as operational needs require.
Ability to maintain a professional, clean, and well-groomed appearance in accordance with the Community’s dress code and established standards.

Nice To Haves

Previous supervisory or team leadership experience.
Experience in senior living, healthcare, or hospitality.
High school diploma or equivalent.
Vocational training, technical education, or certification in HVAC, electrical, plumbing, building maintenance, or a related trade.

Responsibilities

Assist the Director in coordinating daily maintenance operations, staffing assignments, work schedules, supply inventories, and departmental resources.
Assign, prioritize, and monitor maintenance activities, providing daily supervision, technical guidance, and hands-on support to team members.
Ensure work orders, urgent repairs, and resident service requests are addressed safely, accurately, and efficiently.
Perform and oversee troubleshooting, preventive maintenance, repairs, and restorative work involving buildings, grounds, equipment, and mechanical systems, within demonstrated competency and applicable licensing requirements.
Conduct routine inspections of building systems, mechanical spaces, resident suites, common areas, and exterior grounds; identify deficiencies and coordinate corrective actions.
Monitor and document operational readings, including air and water temperatures, water pressure, energy consumption, and equipment performance; investigate irregularities and communicate concerns.
Maintain work orders, inspection records, equipment histories, preventive maintenance schedules, and repair records using the Community’s CMMS or designated work order platform.
Support compliance with building, fire, life safety, environmental, infection prevention, and workplace safety requirements; assist with inspections, equipment testing, emergency preparedness, and corrective actions.
Respond to maintenance emergencies, equipment failures, building alarms, and service interruptions; take immediate appropriate action and participate in emergency drills and response procedures.
Perform and coordinate building maintenance, cleaning, and restorative work, including painting, minor carpentry, flooring and carpet care, fixture replacement, wall repairs, trash removal, exterior upkeep, and storm cleanup.
Assist with coordinating vendors, contractors, inspections, repairs, and approved improvement projects, monitoring work for safety, quality, scope, and timeline expectations.
Maintain tools, equipment, mechanical spaces, and maintenance work areas in clean, organized, safe, and serviceable condition.
Monitor supply inventories and coordinate authorized purchases while supporting cost-conscious maintenance practices.
Assist with resident-suite inspections, repairs, and restorative work for move-ins, transfers, and occupancy changes.
Coach, train, and guide maintenance team members, reinforcing safe work practices, productivity, accountability, and service standards.
Collaborate with Community leadership and department heads to prioritize maintenance needs, minimize disruptions to resident services, and communicate about work requests and service updates.
Assume responsibility for daily maintenance operations in the Director’s absence within established authority, escalating matters requiring additional leadership approval.
Participate in required training, departmental meetings, safety programs, and professional development activities.
Perform other related duties as assigned in support of Community operations.