Maintnance Manager

Peregrine Hospitality•Killington, VT

About The Position

The Maintenance Manager is responsible for the overall maintenance of the building and leads engineering operations in coordination with property managers. The role oversees the operation, maintenance, and repair of building systems and equipment, with a focus on safety, security, guest and associate satisfaction, and the department’s financial performance. The position manages preventive maintenance, hotel renovation and capital projects, vendor relationships, safety and life-safety programs, training, budgets, and the collection of technical records and equipment documentation. It also manages daily operations and staffing, develops associates, supports hotel service standards, and addresses operational and employee concerns.

Requirements

Strong leadership skills and the ability to apply them in a dynamic environment.
Comprehensive knowledge of elevator operations, maintenance, and inspections.
Comprehensive knowledge of technology, including television, internet, and phone systems.
Ability to work cohesively with coworkers and other departments as part of a team.
Ability to build morale and promote positive employee engagement.
Ability to follow policies and procedures while continually working to improve operating standards.
Ability to present information effectively to associates, management, guests, members, marina tenants, and the public, both individually and in groups.
Ability to understand guest-service needs.
Ability to lift and/or carry up to 40 pounds frequently.
Ability to stand and walk for extended periods.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Ability to bend, twist, push, pull, stoop, and kneel.
Ability to ascend and descend a ladder.

Nice To Haves

HVAC certification.

Responsibilities

Lead and execute engineering and maintenance efforts.
Develop, coordinate, and monitor maintenance and preventive maintenance programs for guest rooms, public spaces, and equipment to support reliability, safety, and comfort.
Manage maintenance of HVAC, electrical, mechanical, plumbing, carpentry, chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, and compressors.
Oversee hotel renovations, capital construction, and major maintenance projects.
Build vendor relationships and monitor vendor quality, delivery, warranties, and upgrades.
Manage departmental emergency evacuation floor plans and fire, life-safety, and alarm-device testing programs.
Facilitate new-hire and departmental training, and review and revise training materials as processes and associate needs change.
Create annual capital expenditure and operating budgets.
Obtain and maintain property drawings, specifications, submittal documents, testing and balancing reports, commissioning documents, operations and maintenance manuals, and warranty information.
Manage day-to-day operations and ensure quality standards and guest expectations are met.
Select qualified, service-oriented associates who reflect the hotel’s culture.
Review scheduling and staffing levels to meet guest-service, operational, payroll, productivity, and financial objectives.
Apply hotel policies and standard operating procedures consistently, complete disciplinary documentation, and support the Peer Review Process.
Ensure associates have the supplies, equipment, tools, and uniforms needed to perform their jobs.
Model appropriate behavior and carry out supervisory responsibilities in accordance with hotel policies and procedures.
Train and develop associates in 4 Keys service standards, technical skills, operating procedures, and safety standards.
Establish realistic, challenging, and attainable operational and performance goals.
Solicit employee feedback, maintain an open-door policy, and use employee satisfaction results to identify and address concerns.
Identify departmental operational challenges and facilitate solutions to prevent recurrence.
Recognize team contributions and successes, promote communication, and foster mutual trust, respect, and cooperation among associates.
Participate in performance appraisals and provide feedback as needed.
Perform additional duties assigned by management.