Maintenance Manager

Balfour Beatty • Panama City Beach, FL

5d

About The Position

The Maintenance Manager directs and oversees maintenance technicians and/or roads and grounds personnel within an assigned residential community. The role ensures work meets company standards for quality, workmanship, and customer service for change-of-occupancy maintenance, resident service requests, and property work orders, while maintaining compliance with Fair Housing requirements. The manager also oversees emergency and urgent work orders, coordinating with environmental and safety teams for timely response, documentation, and completion in Yardi.

The position provides management oversight across daily operations, financial reporting, inventory and procurement, customer service, recruitment, training, and performance management. It is responsible for maintenance and grounds quality, work order operations and reporting, environmental compliance, safety documentation, and preventive maintenance for buildings, equipment, grounds, pools, water parks, and playgrounds. Work takes place in a residential property maintenance and machinery environment, with frequent interaction with staff, DoD partners, vendors, and residents. Night and weekend emergency call duty is required as needed.

Requirements

• High school diploma or GED.
• At least three years of property management or maintenance operations experience.
• At least one year of supervisory or team leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to use sound judgment in assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication skills and strong interpersonal abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Availability for night and weekend emergency call duty as needed.
• Strong understanding of work order classifications, environmental compliance requirements, and emergency response procedures.
• Project coordination and communication skills to collaborate with environmental, safety, and operational teams.
• Valid state-issued driver’s license and safe driving record.

Nice To Haves

• College courses or technical school training, with relevant trade certifications and licenses.
• Project management experience.
• Experience with Yardi property management software.

Responsibilities

• Manage daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for assigned maintenance, grounds, and work order staff.
• Direct and support grounds and landscaping teams to maintain properties and meet curb appeal standards.
• Oversee the performance and quality of maintenance work across plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile and flooring, stairs and railings, locksmith services, cabinetry, and countertops.
• Train, coach, and supervise employees on safety practices, lockout/tagout, personal protective equipment, and applicable workplace safety requirements.
• Organize and assign work orders to meet response-time, quality, customer-service, and turnaround standards.
• Track and report work order response times, completion rates, and data accuracy.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to complete environmental-related work orders safely, promptly, and compliantly.
• Verify environmental work orders meet requirements and include complete documentation, such as technician notes, photos, and required attachments.
• Prepare reports on environmental work orders, including home histories, response times, completion metrics, and trend analyses.
• Oversee maintenance-supply ordering and procurement, and ensure Safety Data Sheets are current, accessible, and compliant.
• Prepare and maintain OSHA logs and current, compliant safety documentation.
• Ensure company standards are met for emergency, urgent, routine, and long-term preventive maintenance requests.
• Oversee the Comprehensive Facilities Management Process and adherence to procedures for service requests, preventive and scheduled maintenance, and follow-up actions.
• Manage preventive maintenance for HVAC systems, equipment, buildings, grounds, pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off including sick time, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED