Maintenance Manager

BNE Real Estate Group•East Rutherford, NJ

76d•Onsite

About The Position

BNE Real Estate Group is seeking an experienced Maintenance Manager (onsite/live-on position) to act as the operational leader for the community's daily maintenance function, ensuring the asset consistently meets ownership and management objectives. In this role, you will: Direct and perform day-to-day maintenance operations and allocate workload across the team Prioritize, track, and close work orders; support unit turns, emergency response, and preventative maintenance Coordinate materials, tools, and inventory flow; oversee vendors, bids, and quality standards Protect resident relations through timely communication and resolution, including appliance repair as needed Drive performance management of staff through scheduling, coaching, documentation, and accountability

Requirements

High school diploma or equivalent
3+ years' experience in property management
Strong interpersonal skills
Strong verbal skills
Strong customer service orientation
Proficient in computer programs, including Microsoft Office and Yardi
Ability to work with minimal supervision
Well organized with excellent time management skills
An in-depth knowledge of all rules, regulations and laws regarding property management
Maintain regular and punctual attendance
Work overtime hours as required to complete assignments/projects
Travel overnight as required
Work in cold/hot/dusty/loud environment
Comply with all company policies and procedures
Professional image

Responsibilities

Direct the maintenance work of all maintenance employees
Allocate and perform the necessary workload amongst all maintenance employees
Determine the type of materials, supplies, machinery, equipment and tools to be used, bought, and stocked
Manage the flow and distribution of all materials and supplies
Supervise and perform when necessary, the completion of assigned maintenance service requests in a timely manner
Complete a daily inspection of the property
Perform maintenance work/tasks that can affect business operations including emergency repairs and turnovers
Perform maintenance work/tasks that can have a significant financial impact including emergency repairs, turnovers, and capital expenditure projects
Provide expert advice on the annual budget and capital expenditure projects to management
Document any leaks, damage, debris and security issues
Document any maintenance concerns on available apartments, models, amenity spaces, and/or common areas
Plan and coordinate the preventative maintenance program
Plan and coordinate annual property inspections
Inspect the quality of market ready apartments
Obtain and negotiate maintenance bids on behalf of management
Coordinate the move-in and move-outs of all residents including scheduling and performing apartment inspections and resident orientations
Supervise the work of 3rd party vendors and contractors
Maintain excellent customer service with the residents and building staff
Participate in the emergency on-call program
Prepare and implement procedures and systems to ensure orderly, efficient workflow.
Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
Respond and resolve resident concerns, complaints and requests in a timely manner to ensure resident satisfaction
Ensure the distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Handle employee complaints and grievances
Consistently use successful techniques to screen, hire, orient and train new personnel
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership
Plan weekly/daily office staff schedules and assignments
Administer action plans consistently, and on a timely basis regarding performance problems. Document appropriately and communicate situation with supervisor, Human Resources and terminate properly when necessary
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
Learn and ensure compliance with all company, local, state and federal safety rules.
Ensure that unsafe conditions are corrected in a timely manner
Follow a "safety first" principle