Maintenance Manager

Tailwind Group•Auburn, AL

10d•Onsite

About The Position

The Maintenance Manager is responsible for maintaining and enhancing the value of a well-run property. The role includes performing general repairs, leading and supporting the maintenance team, and working closely with the Property Manager to ensure the property functions at a high level. The successful candidate provides exceptional customer service, stays organized, and takes an innovative approach to maintenance while recognizing the role’s importance to the property’s operation and reputation. The position is based at The Quarters Auburn, a garden-style student housing property in Auburn, Alabama, serving Auburn University students. The community has 180 units and 576 beds, with 2-, 3-, and 4-bedroom units and amenities including a renovated fitness center and computer lab, a Pilates/yoga space, and a swimming pool. This is a full-time, fully onsite role with a standard schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. Nights, weekends, and extended hours may be required from time to time based on business needs, including during turnover. The role also includes after-hours emergency response and assigned on-call duties. Minimal travel is required, limited to occasional company events or as needed. Compensation is $25.79–$32.22 per hour, plus bonus potential. The Maintenance Manager works with residents, prospects, vendors, officials, and community members; maintains the property and grounds; oversees repairs, work orders, turnover, vendors, inventory, budgets, records, and preventative maintenance; and assists with recruiting, interviewing, training, and developing employees. The role requires hands-on maintenance knowledge, leadership and customer service skills, and the ability to work independently and in varied environmental conditions.

Requirements

Three or more years of building maintenance experience; student housing experience is a plus.
Experience repairing appliances and HVAC systems is required.
Working knowledge of pool service and maintenance.
Valid driver’s license required.
Ability to troubleshoot maintenance issues and find innovative solutions.
Exceptional customer service and communication skills.
Proven experience providing hands-on training and developing team members.
Basic computer skills, including use of property management software, email, and mobile devices to receive, assign, and complete work orders.
High integrity and professionalism.
Understanding of property management standards, including Fair Housing laws, tenant/landlord rights, and general real estate principles.
Ability to pass a criminal background check.
Ability to bend, kneel, stoop, reach, stand, and remain physically active for extended periods; ability to lift up to 50 pounds and work in hot, cold, and wet environments.
Ability to work independently and fulfill assigned on-call duties.
Ability to work extended hours during turnover, including nights and weekends.
Fully onsite work with daily presence at the property.

Nice To Haves

EPA Level II certificate or higher is preferred.
One or more years of supervisory experience is preferred.
Certified Pool Operator (CPO) certification is preferred and may be required upon hire depending on the property and local laws.
Experience with Entrata or a similar property management or work order system is preferred.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Conduct daily property walks with the maintenance team and maintain curb appeal by identifying improvements and cleaning and maintaining the grounds.
Perform general repairs in apartments, common areas, and building systems, including electrical, plumbing, HVAC, appliances, and drywall.
Lead maintenance work for annual turnover and make-ready, including furniture removal and installation and oversight of temporary staff and contractors.
Review, assign, and follow up on open work orders to ensure completion within company guidelines and standards.
Collaborate with the Property Manager to ensure customer service standards, work order completion, and effective property operations.
Assist the Property Manager with vendor bids and manage contractor and vendor relationships, overseeing work quality and service.
Respond to after-hours emergencies and fulfill the required on-call schedule.
Monitor maintenance trends and develop and execute a preventative maintenance program to help minimize costs.
Clean, organize, and maintain maintenance areas, tools, equipment, and materials.
Oversee inventory and equipment management and work with the Property Manager to identify property needs and required inventory.
Regularly review budgets with the Property Manager and keep maintenance expenses and capital expenditure projects within approved financial guidelines.
Attend scheduled team and one-to-one meetings to stay informed about property operations.
Maintain accurate, current maintenance records, including asset tracking and regulatory logs.
Maintain a professional appearance and follow the company dress code.
Assist with employee recruitment, interviewing, training, and development alongside the Property Manager.