Maintenance Manager
About The Position
The Maintenance Manager manages field maintenance operations for a portfolio of properties in various phases of development, construction, lease-up, and ongoing operations. Responsibilities include routine maintenance at stabilized properties, coordinating planned improvements for property owners, crisis management, and other construction or maintenance activities as needed. The role collaborates with the Property Manager to respond to tenant and owner concerns. Maintenance Technicians report directly to the Maintenance Manager, who also oversees building-trade subcontractors. The Maintenance Manager develops and implements procedures for move-in and move-out inspections, proactive property inspections, crisis management, and other programs to support a well-managed and well-maintained portfolio. The role emphasizes responding positively to tenant needs while coordinating with owners’ goals and objectives. Sustainable Comfort, Inc. (SCI) focuses on sustainability in multifamily housing and develops, designs, engineers, builds, and manages properties, with a specialty in LEED, ENERGY STAR, and Passive House certified buildings.
Requirements
- Bachelor’s degree in construction management, engineering, real estate, business, or a related field.
- Field experience in a building trade, including labor, plumbing, electrical, HVAC, or carpentry.
- Passion for real estate development, building operations, architecture, construction, or urban planning.
- Working proficiency with mobile telephones, computers, mobile apps, and software.
- Complete an OSHA 10-Hour Card within 90 days of employment.
- Valid driver’s license in the Commonwealth of Massachusetts.
- Relentless customer focus.
- Excellent oral and written communication skills.
- Ability to independently set priorities, maintain a schedule, and use different communication methods to collaborate with a geographically diverse team.
- Ability and desire to interact daily with a wide range of existing and potential customers.
- Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
- Proficiency with Microsoft Office applications and products, some Adobe products, and cloud-based file management.
Responsibilities
- Assess tenant maintenance requests for urgency and reasonableness, and determine the appropriate response.
- Ensure maintenance needs are handled according to their severity and keep relevant parties informed about progress, delays, and changes to scope or cost.
- Document maintenance operations and create and monitor procedures that ensure work is thoroughly documented.
- Seek to minimize expenses and ensure direct reports and subcontractors perform within or below budgeted expenses.
- Provide feedback on capital needs and asset-plan items, and complete asset-plan items as required.
- Monitor employee performance and take action to improve portfolio or asset performance.
- Complete annual performance reviews and regularly communicate performance expectations and achievements.
- Build positive relationships with property owners through proactive and responsive communication.
- Communicate effectively with property owners, tenants, neighbors, and other stakeholders.
- Collaborate with the team to address issues across maintenance, leasing, and other areas holistically and promptly.
- Promote accountability and proactivity by documenting and sharing information with relevant parties.
- Maintain a positive image in daily work, internally and externally.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
