Maintenance Manager

Thompson Thrift•Raymore, MO

7d•Onsite

About The Position

The Maintenance Manager leads daily maintenance operations for a Class A multifamily community in Raymore, Missouri. The role ensures the property is well-maintained, safe, and operating in alignment with Thompson Thrift’s quality, safety, and service standards. It helps preserve asset value, support operational performance, and deliver a high-quality resident experience. The manager leads day-to-day maintenance operations, provides hands-on direction to the service team, and oversees preventative maintenance, service workflows, apartment make-readies, and operational efficiency. The role collaborates with community management, vendors, and internal partners to provide consistent, high-quality service and support the long-term value of the community. The position also supports resident satisfaction, asset preservation, occupancy goals, and overall property performance.

Requirements

High school diploma or GED required; equivalent experience considered.
EPA certification required.
Minimum of 4 years of experience in apartment or property maintenance.
Availability for on-call emergencies and a proactive approach to problem solving.
Valid driver’s license and reliable vehicle required for on-call emergencies.
Must be able to meet the physical requirements of the role, including frequent lifting of 50 to 80 pounds and occasional lifting up to 100 pounds, with or without reasonable accommodation.
Strong technical knowledge of plumbing, electrical, HVAC, and general maintenance systems.
Ability to lead and guide a team through hands-on support, clear direction, and accountability.
Experience managing maintenance operations, budgets, and vendor relationships.
Strong problem-solving and organizational skills.
Excellent communication and customer service abilities.
Detail-oriented with a proactive approach to maintenance planning.

Nice To Haves

Certified Pool Operator (CPO) certification preferred.
HVAC certification preferred.
At least 2 years of experience in a supervisory or lead maintenance role preferred.
Experience with Class A, new construction, or luxury multifamily communities preferred.

Responsibilities

Lead, coach, and support maintenance technicians to ensure high-quality work, accountability, and timely task completion.
Oversee and actively participate in daily maintenance operations, including service requests, preventative maintenance, and apartment make-readies.
Ensure service requests are completed within established timelines, prioritize urgent issues, and maintain accurate completion documentation.
Manage the apartment turn process to support efficient make-ready timelines, reduce vacancy downtime, and protect revenue performance.
Execute and maintain a preventative maintenance program, including regular inspections of building systems, equipment, and common areas.
Conduct routine inspections of occupied and vacant units to identify maintenance needs, mitigate risk, and maintain asset quality.
Monitor maintenance workflows, service delivery, and team productivity to support operational efficiency and consistent performance.
Support maintenance budget management by monitoring expenses, controlling inventory, and promoting cost-effective operations.
Partner with community management to provide high-quality resident service, resolve maintenance concerns promptly, and support retention efforts.
Ensure compliance with safety standards, OSHA regulations, Fair Housing requirements, and company policies.
Maintain accurate records of maintenance activities, equipment repairs, and capital components.
Coordinate with vendors and contractors, including obtaining bids, overseeing work, and ensuring quality, timeliness, and cost control.
Support emergency response efforts and ensure appropriate on-call coverage for urgent maintenance needs.
Perform additional duties such as snow removal, unit touch-up cleans, and upkeep of amenity areas.