Maintenance Manager - Multifamily

Vertical Real Estate Services • Charlotte, NC

14d • $26 - $30 • Onsite

About The Position

The Maintenance Manager is the property’s lead hands-on technician and service leader at Zora University, a gated, Class A build-to-rent community of 108 single-story duplex homes in Charlotte’s University City area. This full-time, on-site role is responsible for the physical condition of the property and keeping residents’ homes running. The manager completes and prioritizes service requests, turns vacant homes to rent-ready condition, runs preventive maintenance, maintains safe and compliant pool operations, and manages vendors and contractors. This is a self-directed, hands-on role that involves personally performing maintenance work as well as coordinating services.

The position typically works Monday–Friday during business hours, with rotating after-hours and weekend on-call coverage for emergencies. Overtime may be required during turns, severe weather, or emergencies. Compensation is $26.00–$30.00 per hour, based on experience and certifications, approximately $54,000–$62,400 annually at 40 hours per week. Candidates with HVAC experience and EPA Section 608 certification may be considered for the upper end of the range.

Requirements

• Current Certified Pool/Spa Operator (CPO) certification, or equivalent nationally recognized pool operator certification, held at the time of hire.
• At least 3 years of hands-on maintenance experience in multifamily residential properties, including make-readies and service requests.
• Working knowledge of plumbing, electrical systems, appliance repair, carpentry, and general building systems.
• Experience using property management or work-order software, such as Yardi, AppFolio, or RealPage.
• Valid driver’s license, reliable transportation, and personal hand tools.
• Ability to pass a background check and drug screen.
• High school diploma or GED.
• Ability to lift and carry up to 50 pounds and work on ladders, in attics, and in crawl spaces.
• Ability to stand, walk, bend, kneel, and climb for extended periods, indoors and outdoors in all weather.
• Ability to handle pool chemicals and cleaning agents safely using required protective equipment.
• Availability for rotating after-hours and weekend emergency on-call coverage; overtime may be required during turns, severe weather, or emergencies.

Nice To Haves

• HVAC experience and EPA Section 608 certification (Type II or Universal).
• CAMT (Certified Apartment Maintenance Technician) or similar trade credentials.
• Experience with smart-home devices, keyless entry, and gate systems.
• Lease-up or new-construction warranty experience.

Responsibilities

• Diagnose and complete service requests involving plumbing, electrical systems, appliances, HVAC, carpentry, drywall, doors, locks, and smart-home devices.
• Prioritize the daily work-order queue, respond promptly to emergencies, and accurately close orders in property management software.
• Communicate professionally with residents before, during, and after service visits.
• Inspect move-outs, scope and schedule turns, and prepare vacant homes to rent-ready standards within defined timelines.
• Coordinate paint, cleaning, flooring, and other turn vendors, and inspect each home before release to leasing.
• Serve as the certified pool operator by testing and logging water chemistry, balancing chemicals, and maintaining pumps, filters, and pool equipment.
• Keep the pool area compliant with county health inspection requirements, including signage, safety equipment, and records.
• Safely handle and store pool chemicals according to label and SDS requirements.
• Run preventive maintenance for HVAC systems, water heaters, gates, life-safety devices, and common areas.
• Regularly walk the community to identify safety hazards, curb-appeal issues, and needed repairs.
• Oversee landscaping, trash valet, gate access, and other building-service vendors.
• Obtain bids, schedule and supervise contractors, and verify completed work before invoices are approved.
• Maintain parts and supply inventory and purchase within approved budget limits.
• Recommend capital and repair priorities to the Community Manager.
• Participate in after-hours emergency on-call coverage.
• Follow OSHA, EPA, and company safety practices, and promptly report incidents and property damage.

Benefits

• 401(k) with company match.
• Performance-based bonus and quarterly performance incentive eligibility.
• Competitive salary.
• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• Company-paid certification renewals with prior approval, including CPO and EPA 608.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED