Maintenance Manager

Tailwind Group, Inc.•Auburn, AL

11d•$26 - $32•Onsite

About The Position

The Maintenance Manager is responsible for maintaining and enhancing the value of a well-run student housing property. The role performs general repairs, leads and supports the maintenance team, and partners closely with the Property Manager to help ensure the property functions at a high level. The successful candidate provides exceptional customer service, stays organized, and takes an innovative approach to maintenance. The position is based at The Quarters Auburn, a garden-style student housing community serving Auburn University. The property has 180 units and 576 beds, with two-, three-, and four-bedroom units and amenities including a fitness center, computer lab, Pilates/yoga space, and swimming pool. This is a full-time, fully onsite position with a standard schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. Nights or weekends may occasionally be required based on business needs. The role includes after-hours emergency response and on-call duties, as well as extended hours during the turnover period.

Requirements

Three or more years of building maintenance experience.
Experience repairing appliances and HVAC systems.
A valid driver's license.
Ability to troubleshoot maintenance issues and find innovative solutions.
Exceptional customer service and communication skills.
Proven experience with hands-on training and development of team members.
Basic computer skills, including the ability to use property management software, email, and mobile devices to receive, assign, and complete work orders.
High integrity and professionalism.
Understanding of property management standards, including Fair Housing laws, tenant/landlord rights, and general real estate principles.
Ability to pass a criminal background check.
Ability to bend, kneel, stoop, reach, stand, and remain physically active for extended periods.
Ability to lift up to 50 pounds.
Ability to work in hot, cold, and wet environments and independently.
Ability to fulfill assigned on-call duties and work extended hours during turnover, including nights and weekends.
Minimal travel, limited to occasional company events or as needed.

Nice To Haves

Student housing experience.
EPA Level II certificate or higher.
One or more years of supervisory experience.
Working knowledge of pool service and maintenance.
Certified Pool Operator (CPO) certification; this may be required upon hire depending on the property and local laws.
Experience with Entrata or a similar property management or work-order system.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Conduct daily property walks with the maintenance team to identify improvements, maintain curb appeal, and clean and maintain the grounds.
Perform general repairs in apartment units, common areas, and building systems, including electrical, plumbing, HVAC, appliances, and drywall.
Lead maintenance work for annual turnover and make-ready, including furniture removal and installation and oversight of temporary staff and contractors.
Review, assign, and follow up on work orders to ensure timely completion according to company guidelines and standards.
Collaborate with the Property Manager to meet customer service standards, complete work orders, and maintain property operations.
Assist the Property Manager with vendor bids and manage vendor and contractor relationships, overseeing work quality and service.
Respond to after-hours emergencies and fulfill the assigned on-call schedule.
Monitor maintenance trends and develop and carry out a preventative maintenance program to help minimize costs.
Clean, organize, and maintain maintenance areas, tools, equipment, and materials.
Oversee inventory and equipment management and work with the Property Manager to identify property needs and required inventory.
Work with the Property Manager to review budgets and keep maintenance expenses and capital expenditure projects within approved financial guidelines.
Attend scheduled team and one-on-one meetings concerning property operations.
Maintain accurate maintenance records, including asset tracking and regulatory logs.
Maintain a professional appearance and comply with the company dress code.
Assist the Property Manager with employee recruitment, interviewing, training, and development.