Maintenance Manager

Tailwind Group•Mankato, MN

4d•Onsite

About The Position

The Maintenance Manager is responsible for maintaining and enhancing the value of the property by performing general repairs, leading and supporting the maintenance team, and partnering closely with the Property Manager to keep the property functioning at a high level. The role calls for exceptional customer service, organization, and an innovative approach to maintenance. The position is based at College Town Mankato, a 110-unit, 481-bed cottage-style student housing community in Mankato, Minnesota, serving students attending Minnesota State University – Mankato. The community includes 3-, 4-, and 5-bedroom cottages, a fitness center, a resort-style swimming pool with a hot tub, tanning beds, and other amenities. This is a full-time, fully in-person position with a standard schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. Nights and weekends may be required from time to time based on business needs. The position includes after-hours emergency response and an assigned on-call schedule, with extended hours, including nights and weekends, during turnover periods. Minimal travel is required, limited to occasional company events or as needed. Compensation is $25.28–$31.87 per hour, plus bonus potential.

Requirements

Three or more years of experience in building maintenance.
Experience repairing appliances and HVAC systems.
Valid driver’s license.
Ability to troubleshoot maintenance issues and develop innovative solutions.
Exceptional customer service and communication skills.
Proven experience providing hands-on training and developing team members.
Basic computer skills, including use of property management software, email, and mobile devices to receive, assign, and complete work orders.
High level of integrity and professionalism.
Understanding of property management standards, including Fair Housing laws, tenant/landlord rights, and general real estate principles.
Ability to pass a criminal background check.
Ability to bend, kneel, stoop, reach, stand, and remain physically active for extended periods.
Ability to lift up to 50 pounds.
Ability to work in hot, cold, and wet environments.
Ability to work independently and fulfill assigned on-call duties.
Ability to work extended hours during turnover periods, including nights and weekends.

Nice To Haves

Student housing experience.
EPA Level II certificate or higher.
One or more years of supervisory experience.
Working knowledge of pool service and maintenance.
Certified Pool Operator (CPO) certification; certification may be required upon hire depending on the property and local laws.
Experience with Entrata or a similar property management or work-order system.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Conduct daily property walks with the maintenance team to identify improvements and maintain the grounds and curb appeal.
Perform general repairs in apartments, common areas, and building systems, including electrical, plumbing, HVAC, appliances, and drywall.
Lead maintenance work for the annual turnover and make-ready process, including furniture removal and installation and oversight of temporary staff and contractors.
Review, assign, and follow up on open work orders to ensure timely completion within company guidelines and standards.
Work with the Property Manager to maintain customer service standards, complete work orders, and ensure effective property operations.
Assist the Property Manager with vendor bids and manage vendor and contractor relationships, overseeing work quality and service.
Respond to after-hours emergencies and fulfill assigned on-call duties.
Monitor maintenance trends and develop and execute a preventative maintenance program to help minimize costs.
Clean, organize, and maintain maintenance areas, tools, equipment, and materials.
Oversee inventory and equipment management and coordinate with the Property Manager on property needs and required inventory.
Regularly review budgets with the Property Manager and keep maintenance expenses and capital expenditure projects within approved financial guidelines.
Attend scheduled team and one-on-one meetings to stay informed about property operations.
Maintain accurate and current maintenance records, including asset tracking and regulatory logs.
Maintain a professional appearance and comply with the company dress code.
Assist the Property Manager with employee recruitment, interviewing, training, and development.