Maintenance Director

Atria Senior Living • TX-Tyler, TX

8d

About The Position

The Maintenance Director manages maintenance and preventative maintenance for an assigned Atria Senior Living community, including the physical condition and operation of building systems, apartment homes, amenities, and grounds. The role also oversees housekeeping, laundry, and janitorial employees and functions, and coordinates outside vendors and contractors. Work must meet Atria’s operational and safety standards and applicable laws and regulations.

The director supervises and schedules staff, manages service requests through the Facility One work order system, oversees apartment turnover and preventative maintenance programs, and helps develop and manage the maintenance operating budget. The role inspects community spaces and homes, manages purchasing and vendor relationships, supports customer satisfaction and revenue and expense goals, and ensures compliance with company policies and applicable laws, including Fair Housing regulations. Driving may be required depending on the community.

Requirements

• High school diploma or GED.
• Three to five years of multi-family property management or building maintenance experience performing Maintenance Technician or Maintenance Director duties.
• Ability to perform basic arithmetic for calculations and analysis, including estimating, averages, percentages, and totals.
• Solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing performance management tasks as guided by the company.
• Ability to use independent judgment and discretion to make decisions that support company expectations and community goals.
• Basic computer skills, including Microsoft Office, and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies, and equipment and train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds over variable distances, use required equipment, and access and work in confined spaces or at heights exceeding 8–9 feet.
• Familiarity with different surface types and their appropriate cleaners.
• Experience with carpet and upholstery cleaning.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Valid driver’s license and compliance with Atria motor vehicle policy standards; the position includes driving responsibilities and may use a company-provided or personal vehicle.

Responsibilities

• Manage the maintenance and preventative maintenance efforts for an assigned community, including HVAC, electrical, plumbing, carpentry, painting, major appliances, amenities, and outside vendors and contractors.
• Manage housekeeping and janitorial employees and functions in the community.
• Supervise maintenance, housekeeping, laundry, and janitorial personnel, including scheduling, assignments, direction, performance reviews, hiring, and discipline in accordance with company policy.
• Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
• Manage community maintenance needs to maintain the physical condition of the community and contribute to annual business goals.
• Manage customer service requests through the Facility One work order system, including prioritization, delegation, follow-through, and resolution.
• Maintain company customer service standards.
• Manage apartment home turnover and preventative maintenance programs, and assess damage charges for departing residents.
• Assist in developing the annual maintenance operating budget and manage department expenditures within the approved budget.
• Purchase parts, chemicals, and paint according to national account spending requirements.
• Regularly inspect grounds, buildings, and apartment homes to ensure they are functional.
• Inspect and monitor community and apartment homes to ensure housekeeping, janitorial, and laundry employees meet company standards.
• Implement or direct implementation of applicable Atria policies and procedures and ensure compliance.
• Negotiate with external maintenance vendors and suppliers, and monitor and enforce contract terms in communication with the Executive Director.
• Ensure compliance with federal, state, and local laws, including Fair Housing regulations.
• Drive a company vehicle from the community if required.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement savings plan / 401(k) employer match
• Tuition reimbursement for U.S.-based communities
• Potential annual anniversary rewards, dependent on employee classification and location

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED