Maintenance Director

Gallaher Signature Living•Santa Rosa, CA

3d•$72,400 - $75,000•Onsite

About The Position

Gallaher Homes Management Group is seeking a hands-on Maintenance Director to oversee maintenance operations at an on-site, 232-unit apartment community in Santa Rosa, California. The role ensures the property meets high standards for safety, functionality, appearance, and resident satisfaction. The Director leads a team of 3–4 maintenance employees, oversees service requests and apartment turns, coordinates vendors, and implements preventive maintenance programs to protect the property’s long-term value. This is a working leadership position combining technical maintenance work with the management of people, projects, and priorities. The Director may perform troubleshooting and repairs involving plumbing, electrical, HVAC, appliances, and general building systems, and participates in after-hours emergency response and evening or weekend coverage as operational needs require. The role also manages maintenance schedules, supplies, equipment, inventory, expenses, documentation, and communication with residents, property leadership, leasing personnel, and vendors.

Requirements

At least 3–5 years of experience in multifamily residential maintenance, property maintenance, or a comparable facilities maintenance environment.
At least 2 years of experience supervising or leading maintenance personnel.
Strong working knowledge of plumbing, electrical, HVAC, mechanical systems, appliances, and general building repairs.
Ability to prioritize multiple projects, manage service requests, and meet deadlines in a fast-paced environment.
Experience coordinating vendors, managing maintenance expenses, and overseeing property improvement projects.
Strong leadership, problem-solving, organizational, and decision-making skills.
Excellent verbal and written communication skills and a professional, service-oriented approach.
Computer proficiency and ability to learn property management and maintenance tracking software.
Ability to respond to after-hours maintenance emergencies as needed.
Ability to successfully complete a background check consistent with applicable law.
Ability to perform hands-on maintenance work involving standing, walking, bending, kneeling, crouching, climbing, and reaching throughout the workday.
Ability to safely lift, carry, push, or pull maintenance supplies and equipment, with or without reasonable accommodation.
Ability to access apartment units, common areas, mechanical rooms, and other property locations, including first- and second-floor units.
Ability to work indoors and outdoors in varying weather conditions.
Ability to safely use maintenance tools, ladders, and equipment.

Nice To Haves

Previous experience overseeing maintenance operations at a large multifamily residential community.
Experience managing apartment turns, preventive maintenance programs, and maintenance budgets.
HVAC certification, EPA Section 608 certification, or other relevant technical certifications.
Experience implementing maintenance procedures and improving team productivity.

Responsibilities

Lead, supervise, train, and develop a maintenance team of 3–4 employees, promoting accountability, teamwork, safety, professionalism, and resident service.
Assign daily work orders, set priorities, monitor completion, and coordinate staffing, schedules, workloads, and coverage.
Oversee daily maintenance operations, including service requests, apartment turns, preventive maintenance, landscaping, and general property upkeep.
Ensure maintenance requests are handled promptly and professionally with minimal disruption to residents.
Coordinate apartment turns toward a 7–10-day completion goal and ensure units meet quality standards and are ready for occupancy.
Perform hands-on troubleshooting and repairs involving plumbing, electrical, HVAC, appliances, and general building systems as needed.
Conduct property inspections to identify maintenance concerns, safety hazards, and opportunities for improvement.
Develop and maintain preventive maintenance schedules for building systems, equipment, and common areas.
Ensure maintenance operations comply with applicable safety regulations, building codes, and company policies.
Participate in after-hours emergency response and provide evening or weekend coverage as operational needs require.
Coordinate outside contractors and service providers; evaluate proposals, monitor work quality, and ensure work is timely, cost-effective, and within approved budgets.
Manage maintenance supplies, tools, equipment, and inventory to minimize waste and control expenses.
Monitor maintenance spending, identify cost-saving opportunities, and recommend operational improvements.
Partner with property leadership on capital improvements, equipment replacement, and long-term maintenance planning.
Develop and implement maintenance procedures, schedules, and operational improvements.
Use property management software to track service requests, monitor productivity, and maintain accurate records.
Communicate maintenance needs and project timelines with property management, leasing personnel, residents, and vendors.
Coordinate with the leasing team to prepare vacant apartments for scheduled move-ins.
Respond professionally to resident maintenance concerns and ensure appropriate follow-through and resolution.
Provide leadership with updates on maintenance priorities, project progress, staffing needs, and property conditions.