Maintenance Director

Gallaher Signature Living•Santa Rosa, CA

3d•Onsite

About The Position

Gallaher Homes Management Group is seeking a hands-on Maintenance Director to oversee maintenance operations at its 232-unit apartment community in Santa Rosa, California. The role is responsible for maintaining safety, functionality, appearance, and resident satisfaction while protecting the long-term value of the property. The Maintenance Director leads a team of 3–4 employees and oversees daily service requests, apartment turns, vendors, preventive maintenance, budgets, and property improvement planning. This working leadership position combines technical maintenance work with management of people, projects, and priorities. The role involves coordinating resident service requests and apartment turns, performing or supporting repairs to plumbing, electrical, HVAC, appliances, and building systems, and inspecting the property. It also includes supervising staff, coordinating contractors, controlling expenses and inventory, maintaining records in property management software, communicating with residents and property teams, and responding to after-hours emergencies as needed. The position is full-time, salaried, and on-site.

Requirements

At least 3–5 years of experience in multifamily residential maintenance, property maintenance, or a comparable facilities maintenance environment.
At least 2 years of experience supervising or leading maintenance personnel.
Strong working knowledge of plumbing, electrical, HVAC, mechanical systems, appliances, and general building repairs.
Ability to prioritize multiple projects, manage service requests, and meet deadlines in a fast-paced environment.
Experience coordinating vendors, managing maintenance expenses, and overseeing property improvement projects.
Strong leadership, problem-solving, organizational, and decision-making skills.
Excellent verbal and written communication skills and a professional, service-oriented approach.
Computer proficiency and ability to learn property management and maintenance tracking software.
Ability to respond to after-hours maintenance emergencies as needed.
Ability to successfully complete a background check consistent with applicable law.
Ability to perform hands-on maintenance work, including standing, walking, bending, kneeling, crouching, climbing, and reaching throughout the workday.
Ability to safely lift, carry, push, or pull maintenance supplies and equipment, with or without reasonable accommodation.
Ability to access apartment units, common areas, mechanical rooms, and other property locations, including first- and second-floor units.
Ability to work indoors and outdoors in varying weather conditions.
Ability to use maintenance tools, ladders, and equipment safely.

Nice To Haves

Previous experience overseeing maintenance operations at a large multifamily residential community.
Experience managing apartment turns, preventive maintenance programs, and maintenance budgets.
HVAC certification, EPA Section 608 certification, or other relevant technical certifications.
Experience implementing maintenance procedures and improving team productivity.

Responsibilities

Lead, supervise, train, and develop a maintenance team of 3–4 employees; promote accountability, teamwork, and high performance.
Assign and prioritize daily work orders, monitor completion, provide coaching and feedback, and coordinate staffing, schedules, and workloads.
Oversee daily maintenance operations, including service requests, apartment turns, preventive maintenance, landscaping, and general property upkeep.
Ensure service requests are handled promptly and professionally with minimal disruption to residents.
Coordinate apartment turns toward a 7–10-day completion goal and ensure units meet quality standards and are ready for occupancy.
Perform hands-on maintenance as needed, including troubleshooting and repairs involving plumbing, electrical, HVAC, appliances, and general building systems.
Conduct regular property inspections and identify maintenance concerns, safety hazards, and improvement opportunities.
Develop and maintain preventive maintenance schedules for building systems, equipment, and common areas.
Ensure maintenance operations comply with applicable safety regulations, building codes, and company policies.
Participate in after-hours emergency response and provide evening or weekend coverage as operational needs require.
Coordinate and oversee outside contractors and service providers; evaluate proposals, monitor work quality, and ensure work is timely and cost-effective within approved budgets.
Manage maintenance supplies, tools, equipment, and inventory; monitor spending and identify cost-saving opportunities.
Partner with property leadership on capital improvements, equipment replacement, and long-term maintenance planning.
Develop and implement maintenance procedures, schedules, and operational improvements.
Use property management software to track service requests, monitor productivity, and maintain accurate maintenance records.
Communicate maintenance needs, project timelines, priorities, staffing needs, and property conditions to management, leasing personnel, residents, and vendors.
Coordinate with the leasing team to prepare vacant apartments for scheduled move-ins.
Respond professionally to resident maintenance concerns and follow through to resolution.