Mailroom Packaging Associate

Mall of America•East Rutherford, NJ

79d

About The Position

The Mailroom Packaging Associate controls the general operation of the mailroom and assists tenants by organizing packages and communicating their arrival for tenant pick-up. The role helps maintain a safe and clean environment throughout the dock and back-area facilities. It includes mailroom operations, client relationship building, administration, and debriefing with the Logistics Manager about overall operations, challenges, trends, and tenant feedback. The associate supports day-to-day package services for ERC in accordance with agreed policies and procedures, works with mail support vendors, and helps ensure service levels and key performance indicators are met or exceeded. The position also identifies opportunities to improve operational standards, efficiencies, and costs, and makes recommendations to the assistant or facility manager. American Dream is an equal-opportunity employer committed to a workplace free from harassment and discrimination.

Requirements

At least 2 years of warehouse or mailroom experience.
Excellent administrative, organizational, follow-up, inventory-tracking, and problem-solving skills, with practical day-to-day operational proficiency.
Strong abilities with a range of information technology tools and platforms.
Excellent oral and written communication skills and attention to detail.
Superior customer service skills and the ability to maintain professionalism in stressful situations.
Ability to plan and manage work under time constraints, multitask, and work without direct supervision.
Ability to promote positivity and create team-building opportunities.
Ability to lift approximately 20 lbs. or more if required by the essential functions of the job.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or in a team setting.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to respond well to questions and read, interpret, and comply with written information and documents, including safety rules, operating and procedure manuals, and maintenance instructions, with a high level of comprehension and concentration and the ability to meet deadlines.
Ability to work in open-air dock areas subject to outdoor weather conditions, spend long periods on feet, and board trucks.

Responsibilities

Process and sort inbound and outbound packages daily, and coordinate their pickup and delivery.
Reconcile and account for all incoming and outgoing packages.
Serve as the direct liaison with mail support service vendors, including postage vendors, FedEx, UPS, and DHL.
Develop and maintain tenant relationships and provide excellent service.
Assist the Logistics Manager with performance-reporting details and data, including tenant feedback, to help ensure expected service levels are achieved.
Comply with requirements and meet or exceed Key Performance Indicators (KPIs).
Support day-to-day delivery of package services for ERC in accordance with agreed policies and procedures.
Identify opportunities to improve operational standards and process or cost efficiencies, and make recommendations to the assistant or facility manager.
Seek ways to reduce costs and improve operational standards.
Support teamwork, cooperation, performance excellence, and personal success.
Maintain a safe and clean environment throughout the dock and back-area facilities.