Mailroom Clerk

Aston Carter • Coppell, TX

9d • $19 - $19 • Onsite

About The Position

The Mailroom Clerk processes inbound and outbound mail in a high-volume document servicing and mail operations environment. The role involves opening insurance-related mail, sorting and preparing documentation for scanning, capturing documents into internal systems, and processing outgoing mail and overnight packages. The clerk follows established procedures and service level agreements, pays close attention to time-sensitive and critical documents, helps perform quality checks, resolves minor processing issues, and escalates more complex problems. The position also supports peers through guidance and cross-training.

This is a full-time, on-site contract position based in Coppell, Texas. The stated schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The work environment uses industrial envelope-opening equipment and scanning devices.

Requirements

• High school diploma.
• Ability to operate scanning equipment and follow scanning procedures accurately.
• Proficiency with Microsoft Office applications.
• Strong attention to detail when handling time-sensitive, complex, or critical documents.
• Ability to work efficiently in a high-volume mail processing environment.
• Ability to use industrial equipment to open envelopes safely and effectively.

Nice To Haves

• Experience with filing and general clerical tasks.

Responsibilities

• Process inbound and outbound mail quickly and accurately to support service level agreements.
• Open incoming insurance-related mail using industrial equipment and manually remove contents from envelopes.
• Sort incoming documentation and prepare it for scanning according to established procedures.
• Review and sort individual documents, add separator sheets, and operate scanning equipment to capture documentation into internal systems.
• Handle time-sensitive, complex, or critical documents with close attention to detail and adherence to processing guidelines.
• Process high volumes of metered outgoing mail and prepare overnight packages.
• Ensure correct postage is applied to outgoing mail and update records to reflect processed items.
• Assist with quality checks to verify the accuracy and completeness of scanned and processed documents.
• Resolve minor processing issues and escalate more complex problems when necessary to maintain workflow continuity.
• Provide advice and guidance to peers to support team performance and knowledge sharing.
• Participate in cross-training to develop document servicing skills and knowledge across multiple workflows.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life and AD&D insurance for the employee and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED