Machine Technician - Fort Worth, TX

Packsize

4d•$33 - $36•Onsite

About The Position

A Packsize Machine Technician installs, configures, and maintains Packsize equipment at designated customer facilities. The role requires creative problem-solving and the ability to identify, analyze, maintain, and repair complex mechanical equipment, as well as answer customer questions about product features. The technician performs start-up testing and trains customers on product capabilities, features, and general maintenance. They build trust-based relationships with assigned customers and work with Packsize colleagues to provide customer service. The position is based at customer facilities and includes scheduled service work, routine maintenance, emergency response, machine operation, customer training, and administrative tasks. The technician must follow Packsize and customer safety requirements, including protocols related to moving parts and electricity. The schedule is Friday through Sunday, 6:00 a.m. to 6:30 p.m.; the role also includes on-call availability and may require overnight domestic travel.

Requirements

Customer service focus.
Knowledge of Windows platforms.
Knowledge of and effective use of hand tools.
Knowledge of mechanical platforms.
Ability to work independently with little or no direct supervision.
Associate degree, vocational training, or equivalent experience.
Ability to communicate with others to exchange information.
Ability to work in production facilities, warehouses, or manufacturing environments, including tight or confined spaces.
Ability to travel across and between work sites and remain standing for prolonged periods.
Ability to work in noisy environments and at varying temperatures.
Ability to move objects weighing up to 50 pounds.
Ability to ascend and descend ladders, stairs, scaffolding, ramps, and step stools.
Ability to bend, stretch, push, pull, carry, and reach.

Nice To Haves

Bachelor’s degree in a related area.
Basic experience with Microsoft Excel and Word or Google Sheets and Docs.

Responsibilities

Schedule tasks at customer job sites.
Troubleshoot issues using technical drawings and documentation.
Work cross-functionally with Research and Development, Software, and Quality Engineering teams.
Perform routine maintenance and emergency service as needed.
Analyze customer key performance indicators to identify machine performance issues and determine maintenance or troubleshooting actions.
Continuously learn about customer operations, packaging designs, and technical specifications.
Install Packsize solutions and train others to use and maintain them.
Complete administrative duties, including responding to emails, submitting expense reports, arranging travel, and writing technical reports.
Communicate information and ideas clearly with Packsize and customer personnel, and exchange accurate information as needed.
Follow Packsize and customer safety requirements and protocols related to exposed moving parts and electricity.
Operate machines, including clearing jams, loading Z-fold, changing labels, changing bander paper, and adding glue.
Maintain a strong work ethic and effective time management.
Work at customer facilities and be available on call.
Travel domestically by vehicle or airplane, including possible overnight travel for initial and periodic training.