Shop Manager - Fort Worth, TX

Dutch Bros•Fort Worth, TX

17h•Onsite

About The Position

The Shop Manager is responsible for driving the shop’s success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator. The manager leads by example, trains and develops the crew, maintains building, health, and Dutch culture standards, and ensures compliance. The role also supports employees in identifying and pursuing their individual goals. The manager oversees shop employees and operations, including hiring, onboarding, training, coaching, corrective action, and terminations. They ensure the shop is ready to serve customers and meets quality-assurance standards; maintain business practices and targets; manage staffing and schedules; communicate company initiatives; and work with regional leadership to identify and resolve issues. The role requires at least 37 hours of availability per week and a flexible schedule that may include early mornings, evenings, and weekends. Driving may be required when necessary.

Requirements

Must be at least 18 years old.
Must have Dutch Bros Shop Lead experience.
Must have had no disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Must have a desire to become an Operator.
Must obtain and maintain a Food Handler Permit/Certification as required by state or local regulations.
Must complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Must pass a standard background check and, if applicable, an MVR check.
Must have a valid driver’s license; driving may be required when necessary.
Must be available to work a minimum of 37 hours per week and have a flexible schedule that may include early mornings, evenings, and weekends.
Must demonstrate the Broista, Shift Lead, and Shop Lead Levels of Leadership expectations, as well as the Shop Manager expectations described in the posting.

Responsibilities

Drive shop success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator.
Provide leadership to the crew through example, training, and development.
Follow building, health, and Dutch culture standards and maintain compliance.
Oversee shop employees, including onboarding, hiring, training, coaching, corrective action, and terminations.
Ensure the shop is prepared to serve customers each day and meets all QA standards.
Maintain business practices and targets, including labor, cost of goods, and customer experience scores.
Ensure appropriate staffing and create and post shop schedules.
Model and meet the expectations of all positions under the manager’s supervision.
Attend and/or host shop leadership and monthly shop meetings as determined by leadership.
Communicate upcoming specials, promotions, standard changes, and company-wide goals and initiatives to the crew.
Communicate with the Regional Shop Manager and/or Regional Operator and assist with identifying and remedying issues, such as maintenance needs.
Act as a good teammate and role model, and follow company policies and procedures in the Employee Handbook.
Other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after 1 year of employment
Cell phone stipend of $100 per month
Six paid holidays per year
Qualifying candidates may be eligible for relocation compensation if accepting a job offer that requires relocation