Machine Process & Field Service Technician
About The Position
Fusion Inc. designs and builds custom automated brazing and soldering systems. The Machine Process & Field Service Technician develops processes and debugs and refines automated equipment at the company’s facility, then installs, trains customers on, and supports systems at customer sites. The role combines process development, machine troubleshooting, and field service, with responsibility for practical problem-solving, clear communication, and continuous improvement. The position is based in Willoughby, Ohio, and follows a Monday–Friday schedule from 7:00 a.m. to 3:30 p.m. It involves approximately 20% domestic and international travel to customer facilities, as well as shop-floor work, computer-based technical writing and research, and customer-site visits.
Requirements
- Two-year technical degree, or equivalent hands-on experience and training, in electromechanical technology, industrial automation, manufacturing technology, or a related field.
- Strong troubleshooting and problem-solving skills with automated or industrial equipment.
- Ability to read blueprints and working familiarity with CAD drawings and ladder logic/PLC concepts.
- Excellent interpersonal skills and clear verbal and written technical communication; ability to train customers and explain technical issues.
- Willingness and ability to travel approximately 20% domestically and internationally; current passport required.
- Ability to work independently.
Nice To Haves
- Hands-on experience with brazing, soldering, or heat-process automation.
- Experience installing or servicing automated assembly or process equipment.
- Prior customer-facing technical support or field service background.
- Familiarity with process development, cycle-time optimization, or statistical process concepts.
Responsibilities
- Develop and optimize heat patterns and automated brazing and soldering processes to meet customer specifications and production rates.
- Test, debug, and refine automated equipment before shipment or during installation.
- Conduct machine demonstrations and process validations for customer evaluation and approval.
- Travel to customer facilities to install equipment, train operators and maintenance personnel, and provide on-site technical support.
- Diagnose, troubleshoot, and repair customer machine issues in the field, and provide remote and on-site technical guidance.
- Collaborate with engineering, production, and customers to refine processes and improve equipment performance.
- Document findings, process parameters, and service activities accurately.
- Create operating and maintenance manuals for custom automated systems.
- Perform other duties as assigned.
Benefits
- Medical, dental, prescription, and vision coverage.
- Paid vacation, sick days, holidays, bereavement leave, and jury duty leave.
- 401(k) with company match and discretionary profit sharing.
- Company-paid life and accidental death and dismemberment insurance.
- Company-paid short- and long-term disability insurance.
- Discretionary company bonus programs.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
