Maître D - Major Food Group - New Dining Concept

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

13d•Onsite

About The Position

Major Food Group is partnering with Seminole Hard Rock Hotel & Casino Hollywood to bring a new dining experience to one of South Florida’s most dynamic destinations. We are seeking an experienced and passionate Maître D to join our team! Major Food Group was founded in 2011, when chefs Rich Torrisi and Mario Carbone joined forces with fellow New Yorker and like-minded entrepreneur Jeff Zalaznick. Their partnership took what began as an intimate, acclaimed destination in downtown Manhattan—Torrisi Italian Specialties—and turned it into a multifaceted global hospitality brand with a modern, celebratory approach to luxury lifestyle experiences. From classic steakhouses, to varying styles of Italian cuisine, to French bistros, Japanese brasseries, MFG operates a wide breadth of concepts and seeks to transcend traditional hospitality models by offering multi-dimensional, immersive experiences that are deeply rooted in, and inspired by relevant history and culture. The Maître D serves as the first and lasting impression of the restaurant, providing polished, personalized guest service in a fine dining environment. This role manages reservations and walk-in flow, coordinates seating and table pacing, and collaborates closely with the management team, culinary team, and service staff to deliver an exceptional and seamless dining experience. Key responsibilities include greeting and seating guests, anticipating needs and resolving concerns with discretion, communicating menu features and special events as appropriate, and ensuring service standards and presentation are consistently upheld throughout the dining room.

Requirements

Must be reliable and conscientious, possess the ability to interact (in English) with guests, co-workers and supervisory staff.
Must be accurate and detail oriented with strong interpersonal and communication skills.
The ability to act quickly and exercise good judgment under pressure and/or conflict situations is a must.
Proficient in computer skills including POS systems, Word and Excel.
Four (4) years of restaurant experience in a high-volume, fine dining restaurant required.
At least two (2) years’ experience leading a front door team as a Maître D.
Open availability including nights, weekends, and holidays is required.

Nice To Haves

Previous Maître D experience preferred.

Responsibilities

Greet customers and guide them to their tables.
Answer customer questions regarding food, drinks, and specials.
Help flow of traffic in and out of the restaurant.
Engage guests, act as an ambassador of the restaurant in both personality and knowledge.
Resolve customer complaints or disputes.
Manage waitstaff to ensure efficient and excellent service throughout a dinner service.
Oversee dining room operation in a restaurant.
Customer relations and ensuring guests receive impeccable service at all times.