M365 Copilot Senior Solutions Engineer

The Kroger Co. • Blue Ash, OH

1d

About The Position

The M365 Copilot Senior Solutions Engineer is a hands-on technical role responsible for implementing, supporting, and optimizing Microsoft 365 Copilot, Copilot Chat, Copilot Agents, Copilot Studio and AI driven solutions across the enterprise. As a member of the Collaboration Products Team, this role works closely with architects, engineers, and business partners to translate requirements into secure, scalable, and compliant AI solutions that improve productivity and deliver measurable business value.

This role designs, builds, and maintains APIs and connectors to integrate Copilot capabilities with enterprise systems, while also building, testing, and maintaining Copilot Studio agents, prompts, and AI-enabled workflows. The engineer provides hands-on guidance and support for Microsoft Power Platform solutions—including Power Automate, Power Apps, and Power BI—to extend Copilot workflows and enhance automation and reporting outcomes. Responsibilities also include assisting with Copilot tenant configuration such as licensing, data boundaries, security controls, and Microsoft 365 integration points; supporting adoption initiatives through readiness activities, use case implementation, and phased rollouts; and participating in technical workshops, demonstrations, and training sessions. Role will provide operational support for Copilot related incidents, while translating business requirements into effective Copilot workflows, prompts, and automation.

While the primary focus remains on M365 Copilot and Power Platform, the expectation is to demonstrate strong expertise in Generative AI, AI Integration, Prompt engineering, Ethical AI, Natural Language Processing (NLP), Machine Learning (ML), Model fine-tuning, AI Observability & monitoring, Large Language models (LLM), Conversational AI and Responsible & Enterprise AI.

Provide advanced and/or cross-technology engineering through all phases of the Technology/Project Life Cycle. Accountable for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Design, implement/install, maintain and administer infrastructure systems including hardware, software and various configurations. Monitor overall performance to proactively identify potential issues and tune appropriately. Perform root cause analysis on failed components and implement corrective measures. Mentor and coach others to establish and improve processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

• Hands-on technical role responsible for implementing, supporting, and optimizing Microsoft 365 Copilot, Copilot Chat, Copilot Agents, Copilot Studio and AI driven solutions.
• Works closely with architects, engineers, and business partners to translate requirements into secure, scalable, and compliant AI solutions.
• Designs, builds, and maintains APIs and connectors to integrate Copilot capabilities with enterprise systems.
• Builds, tests, and maintains Copilot Studio agents, prompts, and AI-enabled workflows.
• Provides hands-on guidance and support for Microsoft Power Platform solutions—including Power Automate, Power Apps, and Power BI.
• Assists with Copilot tenant configuration such as licensing, data boundaries, security controls, and Microsoft 365 integration points.
• Supports adoption initiatives through readiness activities, use case implementation, and phased rollouts.
• Participates in technical workshops, demonstrations, and training sessions.
• Provides operational support for Copilot related incidents.
• Translates business requirements into effective Copilot workflows, prompts, and automation.
• Demonstrates strong expertise in Generative AI, AI Integration, Prompt engineering, Ethical AI, Natural Language Processing (NLP), Machine Learning (ML), Model fine-tuning, AI Observability & monitoring, Large Language models (LLM), Conversational AI and Responsible & Enterprise AI.
• Provides advanced and/or cross-technology engineering through all phases of the Technology/Project Life Cycle.
• Accountable for the overall systems infrastructure including engineering, implementation and integration, and technical services and support.
• Designs, implements/installs, maintains and administers infrastructure systems including hardware, software and various configurations.
• Monitors overall performance to proactively identify potential issues and tune appropriately.
• Performs root cause analysis on failed components and implements corrective measures.
• Mentors and coaches others to establish and improve processes and procedures.
• Demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Implement, support, and optimize Microsoft 365 Copilot, Copilot Chat, Copilot Agents, Copilot Studio and AI driven solutions.
• Design, build, and maintain APIs and connectors to integrate Copilot capabilities with enterprise systems.
• Build, test, and maintain Copilot Studio agents, prompts, and AI-enabled workflows.
• Provide hands-on guidance and support for Microsoft Power Platform solutions (Power Automate, Power Apps, Power BI).
• Assist with Copilot tenant configuration (licensing, data boundaries, security controls, M365 integration).
• Support adoption initiatives through readiness activities, use case implementation, and phased rollouts.
• Participate in technical workshops, demonstrations, and training sessions.
• Provide operational support for Copilot related incidents.
• Translate business requirements into effective Copilot workflows, prompts, and automation.
• Provide advanced and/or cross-technology engineering through all phases of the Technology/Project Life Cycle.
• Accountable for overall systems infrastructure including engineering, implementation and integration, and technical services and support.
• Design, implement/install, maintain and administer infrastructure systems including hardware, software and various configurations.
• Monitor overall performance to proactively identify potential issues and tune appropriately.
• Perform root cause analysis on failed components and implement corrective measures.
• Mentor and coach others to establish and improve processes and procedures.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed