M365 Cloud Engineer II

Sallie Mae•Indianapolis, IN

6d•Hybrid

About The Position

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Sallie Mae is seeking a highly skilled and motivated Senior Microsoft 365 Cloud Engineer to join our Workplace Engineering team. This role is responsible for the architecture, implementation, administration, governance, and operational support of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Microsoft Power Platform, Power BI, and Microsoft 365 Copilot. The ideal candidate will possess deep technical expertise across Microsoft cloud services and a strong background in automation, security, compliance, and operational excellence. This individual will partner with business stakeholders, security teams, architects, and vendors to deliver innovative collaboration, productivity, and AI-powered solutions that support Sallie Mae's digital workplace strategy. The Senior M365 Cloud Engineer will play a key role in enabling secure adoption of emerging Microsoft technologies while ensuring compliance with financial services regulatory requirements.

Requirements

5+ years of experience supporting Microsoft 365 cloud technologies with at least 3+ years of hands-on experience providing subject matter expert support for Exchange Online and SharePoint Online.
Experience administering Microsoft Power Platform administration and solution development.
Experience creating reports and dashboards using Power BI.
Proven experience deploying, administering, or supporting Microsoft 365 Copilot.
Experience configuring Microsoft Entra ID, Conditional Access, and identity governance controls.
Strong PowerShell scripting and automation experience.
Experience implementing Microsoft 365 security, compliance, and governance solutions.
Knowledge of regulatory and compliance requirements common to financial services organizations.
Experience leading technical projects and collaborating across multiple teams.

Nice To Haves

Microsoft M365 Certification(s)
Experience with Copilot Studio and AI-powered automation solutions.
Experience supporting Microsoft Graph APIs.
Experience with SharePoint migrations and information architecture design.
Experience with cloud governance, risk management, and compliance programs.
Experience developing enterprise Power Platform solutions utilizing Dataverse.

Responsibilities

Design, implement, and support enterprise Microsoft 365 services.
Administer and optimize Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and Copilot environments.
Develop and maintain operational standards, governance controls, and platform roadmaps.
Evaluate and implement new Microsoft 365 features and capabilities to improve employee productivity and collaboration.
Provide Tier 3 technical support and escalation assistance for complex platform issues.
Manage Exchange Online architecture, mail flow, messaging security, transport rules, mail routing, and mailbox lifecycle processes.
Configure and support retention policies, email compliance requirements, and messaging governance controls.
Troubleshoot advanced issues involving client connectivity, mail delivery, authentication, and hybrid integrations.
Monitor messaging service health, capacity, and performance.
Design and administer SharePoint Online sites, information architecture, permissions models, and content governance policies.
Partner with business units to optimize collaboration, document management, and knowledge-sharing solutions.
Implement governance controls for site provisioning, external sharing, lifecycle management, and data protection.
Support migrations, modernization initiatives, and platform optimization efforts.
Design, build, and support solutions leveraging: Power Apps Power Automate Power BI Dataverse
Develop automation solutions that improve business efficiency and reduce manual processes.
Create dashboards, reports, and executive-level analytics that support operational and strategic decision-making.
Establish Power Platform governance, security, and environment management practices.
Support deployment, administration, and governance of Microsoft 365 Copilot.
Partner with business leaders to identify and implement AI-driven productivity use cases.
Configure Copilot controls, permissions, and policy settings to ensure secure and compliant use.
Evaluate and support Copilot agents, Copilot Studio solutions, and future Microsoft AI capabilities.
Monitor adoption, usage trends, and business value realization metrics.
Provide guidance on AI governance practices within a regulated financial services environment.
Ensure Microsoft 365 environments align with Sallie Mae security standards and regulatory requirements.
Develop PowerShell and Microsoft Graph automation solutions.
Create monitoring, reporting, and operational dashboards.
Drive continuous service improvement initiatives through automation and process optimization.
Maintain operational documentation, architecture standards, and technical procedures.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities