Luxury Timepiece Sales Specialist - TAG Heuer - SouthPark Mall

REEDS Jewelers•Charlotte, NC

2d•Onsite

About The Position

REEDS Jewelers is hiring a Timepiece Sales Specialist for its TAG Heuer boutique at SouthPark Mall. The boutique is exclusively operated by REEDS Jewelers under the TAG Heuer brand. The role focuses on delivering an exceptional, personalized luxury client experience, representing the TAG Heuer brand, building long-term client relationships, and meeting individual and store sales goals. The specialist serves as a product expert, supports merchandising and inventory, contributes to client outreach and in-store events, collaborates with corporate teams, and helps maintain boutique standards and efficient operations. The position also supports team performance through peer collaboration, sharing product knowledge, and participating in ongoing training. REEDS describes its values as integrity, performance excellence, stewardship, professionalism, entrepreneurial spirit, team orientation, and passion.

Requirements

At least 3 years of experience in luxury retail, timepieces, or jewelry.
Proven ability to exceed sales goals while building brand loyalty.
Strong selling, communication, and relationship-building skills.
Proficiency in POS systems, Microsoft Office, and digital communication tools.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
High school diploma or equivalent.
Ability to stand for long durations and carry up to 30 lbs.
Legal authorization to work in the U.S.

Nice To Haves

Experience with premium timepiece brands.
GIA coursework or certifications.
A deep passion for horology and creating elevated, memorable client experiences.

Responsibilities

Deliver on personal and store sales goals, KPIs, and profitability.
Serve as a TAG Heuer brand ambassador and product expert on the sales floor.
Maintain expert knowledge of product features, brand heritage, and timepiece technology.
Support merchandising, inventory management, and promotional execution.
Create a client-first culture centered on luxury service and personalized experiences.
Manage an appointment-driven selling model and cultivate long-term client relationships.
Participate in personalized client outreach and clienteling efforts.
Assist with in-store events that drive traffic, elevate brand presence, and strengthen client loyalty.
Collaborate with corporate teams on marketing and community engagement.
Partner with leadership to support a high-performing team culture.
Provide peer support, share product knowledge, and foster team collaboration.
Participate in ongoing training for selling skills and client service excellence.
Ensure accurate inventory management, POS system usage, and shrink control.
Maintain boutique visual standards, presentation, and organization.
Execute store operations efficiently and professionally.