Luxury Sales Consultant

Brilliant Earth•Denver, CO

2d•Onsite

About The Position

Luxury Sales Consultants provide an exceptional experience for Brilliant Earth customers, guiding them through the sales process via in-person and virtual appointments, phone, and live chat. They help customers find the right jewelry from the company’s luxury product line, meet and exceed sales targets, and create personalized experiences around important life moments. This is an in-person role at the Denver, Colorado location, with a full-time schedule that includes weekend days. The targeted budget is $20–$22 per hour; the company may adjust this compensation range at its discretion.

Requirements

Passion for providing an exceptional customer experience and going above and beyond to help customers.
Drive to exceed sales goals and targets.
Attention to detail and an interest in process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and through chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating memorable, personalized experiences.
Manage a high volume of sales leads through email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for customer pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to help maintain a safe, pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across functions.
Act as a brand advocate by sharing the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Career growth pathways, manager 1:1s, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discounts on jewelry.
Sales incentive programs.
Mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, including a $0 monthly premium employee health insurance option and employer HSA contributions; insurance begins on the first day of the second month.
401(k) match.
Paid time off, accruing to three weeks in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.