Luxury Sales Consultant

Hendrick Automotive Group•Charlotte, NC

2d•Onsite

About The Position

The Luxury Sales Consultant sells new or used vehicles profitably while ensuring customer satisfaction. The role involves meeting dealership sales goals, identifying customers’ vehicle needs, demonstrating vehicles, recommending optional equipment, calculating and quoting prices, completing sales paperwork, and arranging delivery and registration. The consultant also conducts business development, addresses customer concerns, maintains customer satisfaction standards, and follows company policies, safety rules, and core values. This position has no direct supervisory responsibilities. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. Work takes place indoors and outdoors throughout dealership premises, on the outdoor car lot, and during customer test drives, with frequent movement and substantial standing.

Requirements

High school diploma.
Prior sales and/or customer service experience is desired.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Nice To Haves

Automotive field of study or work experience.
Up to 3 years of desired work experience.

Responsibilities

Meet dealership sales goals.
Greet customers and determine the make, type, and quality of vehicle they want.
Explain vehicle features and demonstrate vehicle operation in the showroom or on a test drive.
Suggest optional equipment for customers to purchase.
Calculate and quote sales prices, including tax, trade-in allowance, and discount.
Complete paperwork accompanying vehicle sales, including sales slips or contracts.
Arrange vehicle delivery and registration.
Research the availability of vehicle models and optional equipment.
Engage in business development.
Address customer concerns.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s Core Values.
Comply with company policies and procedures.
Observe applicable federal, state, local, and company safety rules and regulations.
Perform other duties as assigned.

Benefits

100% employer-paid medical and prescription coverage with no premium cost to the employee.
Dental, vision, short-term and long-term disability, and supplemental voluntary life insurance coverage options.
$20,000 basic life insurance at no cost.
401(k) with employer match of 100% of contributions up to $2,000 annually.
Flexible Spending Accounts for medical and dependent care expenses.
Paid vacation that increases with tenure.
Paid sick time, up to 40 hours per year.
Personal Observance Day: 8 hours off for a day of cultural, religious, or personal significance.
Employee Assistance Program at no cost, available to the employee’s entire household.
Free, unlimited financial wellness coaching through Your Money Line.
Vehicle, parts, and service discounts.
Paid holidays, including a floating holiday.