Luxury Residential Front Desk Concierge - Miami FL
About The Position
Emprime Solutions is seeking polished, dependable, service-oriented concierge professionals to support luxury multifamily residential communities throughout the Miami area. The concierge provides exceptional customer service while maintaining a professional, welcoming, and organized front desk environment. The role requires strong communication skills, sound judgment, attention to detail, and a commitment to creating a positive resident experience. The schedule varies based on property and operational needs. The position pays $16.00–$18.00 per hour and offers potential quarterly bonuses, 401(k) for eligible employees, flexible overtime opportunities, initial training, and ongoing supervisory support.
Requirements
- Strong verbal and written communication skills.
- Professional appearance and customer-service etiquette.
- Dependable, punctual, and able to work independently.
- Ability to remain calm and professional in challenging situations.
- Comfortable using computers, email, package-management systems, and access-control software.
- Reliable transportation.
- Availability to work assigned weekdays, evenings, weekends, and holidays based on property needs.
Nice To Haves
- Previous concierge, hospitality, front desk, customer service, or luxury residential experience.
- Experience with BuildingLink or similar property technology.
- Bilingual English and Spanish.
Responsibilities
- Professionally greet residents, guests, vendors, and prospective residents.
- Provide front desk assistance and resident support.
- Answer and direct phone calls and emails, and respond to resident inquiries.
- Register visitors and assist with guest access.
- Receive, log, organize, and distribute packages.
- Monitor the lobby, security cameras, and access-control systems.
- Maintain accurate incident reports, shift notes, and daily activity logs.
- Conduct property and amenity-area walks as required.
- Communicate important information during shift changes.
- Assist residents with amenity reservations and general requests.
- Respond professionally to resident concerns and escalate issues when appropriate.
- Follow property policies, emergency procedures, and confidentiality standards.
- Maintain a clean, organized, and professional front desk environment.
Benefits
- Potential to earn a $500 quarterly bonus based on strong performance, reliability, and consistent attendance.
- 401(k) available to eligible employees.
- Flexible overtime opportunities based on business and property needs.
- Initial training and ongoing supervisory support.
- Experience working within premier multifamily residential communities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
