Luxury Property Manager
About The Position
The Luxury Property Manager leads all on-site operations for a high-end residential community and is accountable for its financial performance, team, and resident experience. The role balances financial management with discreet, anticipatory service while protecting and growing the owner’s investment. The manager oversees the operating budget, financial reporting, delinquency management, invoices, vendor payments, and owner reporting. They lead leasing and occupancy efforts, guide the leasing team, monitor market conditions, and ensure accurate lease and move-in documentation. They set service standards, handle escalated resident concerns, lead retention efforts, and inspect the property. The role also recruits and develops team members, partners with maintenance on work orders and upkeep, and ensures compliance, accurate records, and appropriate management of incidents, risks, and capital needs.
Requirements
- At least 2 years of experience in residential property management, including at least 1 year in a supervisory role.
- Ability to manage a budget, read a financial statement, and act on variances.
- Working knowledge of fair housing laws and landlord-tenant regulations.
- Proficiency with property management software such as AppFolio, Yardi, RealPage, or equivalent.
- Strong written and verbal communication skills and professionalism representing a high-end community.
- Ability to work a flexible schedule, including occasional weekends during high-traffic leasing periods.
Nice To Haves
- Experience managing a luxury or high-end multifamily community of 100 or more units.
- Background in luxury hospitality or high-end retail/service.
- CAM designation or active pursuit of NALP, CAM, or an equivalent credential.
- Experience in a third-party property management environment.
- Track record of meeting or exceeding occupancy, revenue, and expense targets.
Responsibilities
- Own the property's operating budget and monitor monthly income and expenses to meet NOI targets.
- Review weekly and monthly financial reports, identify variances, and implement corrective action.
- Manage delinquency through consistent follow-up and timely initiation of legal proceedings when necessary.
- Approve invoices, purchase orders, and vendor payments according to budget authority and company policy.
- Prepare timely, accurate owner reports covering performance, risks, and forward-looking recommendations.
- Oversee the leasing process from inquiry through lease execution to maintain occupancy and revenue goals.
- Coach the leasing team on sales techniques, follow-up cadence, and conversion performance.
- Monitor market conditions, competitor pricing, and demand trends to inform pricing and concession strategy.
- Ensure lease documentation, applications, and move-in procedures are completed accurately and in compliance with policy.
- Set standards for resident communication, responsiveness, and service delivery across the team.
- Oversee resident concern resolution and personally intervene in complex or escalating situations.
- Lead retention efforts, including renewal outreach, resident engagement, and move-out recovery conversations.
- Conduct regular property inspections to ensure curb appeal, common areas, and unit quality meet ownership standards.
- Recruit, onboard, and develop team members in alignment with company hiring standards.
- Conduct regular one-on-ones, performance reviews, and coaching conversations tied to team outcomes.
- Hold the team accountable to performance and presentation standards while supporting their growth.
- Partner with the maintenance supervisor on work order response times, unit turns, and preventive maintenance.
- Ensure compliance with fair housing laws, landlord-tenant regulations, and company policy.
- Maintain accurate resident files, lease documentation, and property records in the property management system.
- Oversee incident documentation, insurance claims, and safety protocols with the maintenance team.
- Identify and escalate deferred maintenance, liability risks, and capital needs to ownership and regional management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
