Manager Luxury Hotel Operations - Full Time (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

16h

About The Position

The Luxury Hotel Operations Manager directs and ensures the smooth, efficient operation of villa operations and butler services for villas, suites, gaming salons, and private events, in alignment with the company's strategic vision. The role oversees strategic execution, manages competing tasks and priorities, anticipates guest needs, and develops solutions to requests and challenges from VIP guests, celebrities, dignitaries, and gamers. Duties must be performed in accordance with departmental and property policies, practices, and procedures. The manager oversees Villa and Butler operations, team performance, staffing, hiring, training, succession planning, service quality, and assigned human resources responsibilities. The role also contributes to fiscal budgeting, coordinates with other hotel departments, and reports issues that could affect departmental objectives.

Requirements

Must be at least 21 years of age.
At least 2 years of previous Front Desk, Food and Beverage, Villa, or Gaming experience at a major hotel or casino resort complex.
Ability to perform varied duties carefully and with attention to detail in a fast-paced environment.
Ability to maintain confidentiality of sensitive information.
Working knowledge of organizational methods.
Excellent customer service skills.
Ability to lead and mentor a team.
Interpersonal skills to deal effectively with business contacts.
Professional appearance and demeanor.
Ability to work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to communicate effectively in English, verbally and in writing.

Nice To Haves

Additional college-level education associated with Hotel or Business Administration.
At least 3 years of previous supervisory experience.
Working knowledge of a Hotel Property Management System (LMS or Infor).
Bilingual in Chinese.
Previous experience working in a similar large-scale luxury resort operation.

Responsibilities

Oversee Villa and Butler operations in specialty suites, large villas, penthouses, and private gaming salons, including short- and long-term planning and day-to-day operations.
Manage the villa services team efficiently, maximizing anticipatory service and revenue opportunities to surpass budgeted objectives.
Build rapport with guests and engage professionally and courteously while maintaining confidentiality.
Oversee human resources responsibilities for assigned areas and foster client service, teamwork, feedback, recognition, mutual respect, and employee satisfaction.
Coordinate staffing levels with Centralized Scheduling in response to business demands, recommend adjustments, and monitor compliance with FTE limits and CBA contracts.
Ensure quality hiring, training, and succession planning that reflects the company's commitment to diversity.
Provide service consistent with property standards and brand attributes.
Maintain comprehensive knowledge of liquor, wine, champagne, and beer brands available on Caesars Palace menus.
Inspect villas, suites, gaming salons, and catering setups to ensure guest satisfaction and report issues to management.
Respond professionally and promptly to guest service interactions and achieve positive resolutions.
Monitor and document problems that could affect departmental objectives and notify the Director of Luxury Hotel Operations.
Approve employee hiring and termination within the division and coordinate regular on-the-job training programs through department managers.
Provide input and direction for development of the department's fiscal budget.
Communicate with Front Office, Housekeeping, Group Reservations, Casino Marketing, Facilities, and Sales about group blocks and arrival and departure patterns.
Perform other job-related duties as requested.