LTD Case Manager

Disability Management Institute

11d • Remote

About The Position

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike. Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day. As a Long Term Disability (LTD) Case Manager, you will play a key role in ensuring claimants receive the care, support, and adjudication they deserve — balancing empathy with policy accuracy. You will assess long-term disability claims, communicate with key stakeholders, and guide claimants through the process with professionalism and compassion. This is a remote role within Canada. We are open to candidates across the country; however, you must be able to work within our core business hours.

Requirements

• Minimum 5 years of claims experience in a group insurance or related environment.
• Minimum 3 years of experience adjudicating Long Term Disability claims.
• Post-secondary degree or diploma, or equivalent combination of education and experience.

Nice To Haves

• Familiarity with medical terminology and disability contract language.
• Professional designations such as CEBS, CIP, or LOMA.
• Background in a health-related discipline (e.g., Occupational Therapy, Kinesiology, Nursing, Physiotherapy).

Responsibilities

• Adjudicate Long Term Disability (LTD) claims within established timeframes and policy guidelines while maintaining a client-first approach.
• Interview claimants and employers to gather relevant information and make fair, evidence-based decisions.
• Manage all claims in accordance with client-specific service standards and ensure documentation is accurate and timely.
• Utilize available resources to assess diagnoses and treatment plans, liaising professionally with physicians, employers, insurance agencies, and legal representatives.
• Draft and deliver written correspondence summarizing claim activity, decisions, and next steps.
• Participate in case conference calls with employers and internal team members.
• Collaborate closely with the Rehabilitation Coordinator to minimize absence duration and support return-to-work planning.
• Maintain strict confidentiality regarding client, corporate, and medical information.

Benefits

• Generous paid time off — including a minimum of 3 weeks’ vacation and 26 long weekends each year through our much-loved Happy Friday program.
• Flexible work options with remote schedules, extended health and dental benefits, RRSP matching, and wellness support — including comprehensive mental health resources.
• Clear career paths, personalized learning opportunities, and leadership committed to investing in your growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree