Bilingual (French) LTD Case Manager

Disability Management Institute

2d • $70,000 - $80,000 • Remote

About The Position

The Bilingual LTD Case Manager will adjudicate Long Term Disability claims
within established timeframes and within the scope of the policy, while ensuring
excellent customer service. In this role, you will manage a caseload of new and
ongoing long-term disability files, providing proactive communication to
claimants and collaborating with our early intervention team to support
return-to-work outcomes.

This is a remote role within Canada. We are open to candidates across the
country, however you must work within our core business hours.

Requirements

• Minimum 5 years of claims experience in a group insurance environment
• Minimum 3 years of experience adjudicating Long Term Disability claims
• Post-secondary degree or diploma or equivalent experience
• Strong MS Office Skills
• Excellent analytical and letter writing skills, with attention to detail and accuracy
• Keeps abreast of industry and government requirements (CPP/QPP, WCB/WSIB, CSST, EI, Provincial Auto Insurance, etc.)
• Fluency in both French and English is required, as this role supports bilingual claimants across Canada

Nice To Haves

• Familiarity with medical terminology and disability contract language an asset
• CEBS, CIP, or LOMA designations an asset
• Medical background an asset (i.e. Occupational Therapist, Kinesiology, Nursing, Physiotherapist)

Responsibilities

• Interview claimants and employers to gather relevant claim information
• Ensure all claims are processed in date order, in accordance with the agreed upon service standards for each Client
• Utilize available resources to assess diagnosis and treatment plans; where appropriate liaise in a professional manner with insurance agencies, doctors, employees, management, lawyers, etc., ensuring that only allowable information is released to recognized recipients and that all information is released in writing
• Draft and deliver written correspondence identifying claim activity and next steps
• Participate in claim conference calls with employers and team lead
• Work collaboratively with the Rehab Coordinator to minimize duration of absence and return claimants to work
• Maintain confidentiality over client and corporate records and medical claims information
• Operate automated claims payment system and performs manual calculations as required; following training period, a minimum of 95% accuracy is required

Benefits

• Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms
• We provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resources
• Clear career paths, personalized learning, and leadership committed to invest in your development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees