Hospice LPN Scheduling Coordinator
About The Position
Queen City Hospice is seeking an LPN Scheduling Coordinator to support patients, providers, and the clinical team by organizing schedules and helping ensure patients receive timely, responsive service. The role is based in Cincinnati, Ohio, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The coordinator confirms patient appointments and makes reminder calls, manages patient and care provider schedules, tracks and reports daily scheduling metrics, and communicates scheduling trends to management. The role also answers incoming calls and provides customer service to patients, families, providers, and visitors; maintains accurate patient records in billing and scheduling systems and hard-copy formats; completes schedules, forms, and correspondence; verifies insurance benefits and authorizations; and provides additional billing and customer service support as needed.
Requirements
- High school diploma.
- Current LPN license in the state of Ohio.
- Experience working in a high-volume medical office environment.
- Proficiency with Microsoft Office.
- Ability to work collaboratively and professionally in a team-oriented environment.
- Valid driver's license and proof of insurance.
Nice To Haves
- Two years of experience in a medical setting.
- Experience scheduling patients and coordinating patient testing preparation in a physician office.
- Bilingual Spanish skills.
Responsibilities
- Confirm patient appointments and complete reminder calls according to established guidelines.
- Manage patient and care provider schedules efficiently.
- Track and report daily scheduling metrics and communicate scheduling trends to management.
- Answer incoming calls and provide customer service to patients, families, providers, and visitors.
- Maintain accurate patient records in billing and scheduling systems and in hard-copy formats as needed.
- Complete patient schedules, forms, and correspondence.
- Initiate and obtain insurance benefit and authorization verification.
- Provide additional billing and customer service support as needed.
Benefits
- Medical, dental, vision, life/AD&D, and disability benefits.
- 401(k) retirement plan with a generous company match.
- Paid time off accruals.
- Paid holidays.
- Tuition reimbursement.
- Employee Referral Program.
- Merit increases.
- Employee discount programs.
- Supportive team atmosphere.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
