LPN or EMT Clinic Lead Medical Assistant

Hometown Urgent Care•Akron, OH

About The Position

The Clinic Lead Medical Assistant performs clinical duties, such as working as a PCT or receptionist, in addition to leading and supporting clinic operations. In partnership with the Regional Manager, the role helps improve operations, coordinate staffing, train and coach employees, manage patient flow, and ensure services are delivered accurately and efficiently. The Clinic Lead monitors site performance and key performance indicators, supports providers and team members, and helps the clinic meet management-set goals. The position also includes cleaning and stocking the site and may include additional responsibilities not listed here.

Requirements

Two to three years of previous experience working in a physician practice or clinic setting is preferred.
Basic computer skills, including use of Electronic Medical Records (EMR).
Ability to function independently without close supervision and consistently exercise discretion and sound clinical and professional judgment.
Ability to complete and maintain CPR certification.
Leadership experience.
Staff training experience.

Nice To Haves

Two to three years of previous experience working in a physician practice or clinic setting.

Responsibilities

Identify opportunities for improvement and carry out improvement plans approved by the Regional Manager.
Supervise orientation, training, and cross-training of site team members to help ensure competencies, policies, practices, and standards are followed.
Work with the Regional Manager to communicate job expectations and conduct individual and group coaching and training for new and tenured clinic employees.
Facilitate daily briefings and monthly meetings.
Help manage site staffing levels with leadership and the Regional Manager to ensure adequate staffing.
Monitor patient flow, coordinate team efforts, maintain efficient operations, and seek to reduce patient wait times.
Provide support to providers as needed and requested.
Help oversee site team members and activities to support correct and timely delivery of services.
Follow established scripts and protocols for patient rooming, discharge, and callbacks.
Help ensure OSHA compliance and adherence to housekeeping and preventative equipment maintenance schedules.
Follow through on programs, practices, and team leadership initiatives that improve operations, staff retention, and employee engagement.
Monitor site KPIs, including patient satisfaction, patient visits, and expenditures.
Help address individual or team performance deficiencies in collaboration with the Regional Manager.
Submit weekly supply orders through an approved vendor.
Review schedules for errors, openings, and potential conflicts.
Participate in developing and lead execution of urgent care goals and objectives with the Regional Manager, and communicate them to employees.
Model the organization's desired culture and work effectively with management and clinic staff.
Assist with employee attendance tracking, absence management, and timely approvals.
Partner with leadership and providers to recognize and reward team members for meeting goals and demonstrating behaviors consistent with the company's mission, vision, and values.
Support pilot initiatives, including new systems and processes.
Support the organization's community-focused provision of quick, convenient, quality care, including continued clinical and patient experience training.
Help the clinic achieve KPI goals set by management.
Clean and stock the site with other team members.
Train other team members.
Perform additional assigned responsibilities.