Medical Assistant (CMA, LPN or EMT)

GHC-SCW•Fitchburg, WI

19h•Onsite

About The Position

GHC-SCW is seeking a Care Team Specialist (CTS) to support clinical and administrative workflows at Hatchery Hill Clinic. The role supports a collaborative, patient-centered team and works closely with nurses and medical providers to help manage patient care and provide a smooth patient experience. The position is available at 0.75–0.90 FTE, or 30–36 hours per week, and is eligible for a $3,000 joining incentive, prorated based on FTE. Daily work includes rooming patients, taking vital signs, collecting medical histories, preparing for visits, and assisting with examinations and procedures. The Care Team Specialist also manages test results according to protocols, supports Epic in-basket and MyChart workflows, returns patient calls, and helps coordinate ongoing care. Candidates must meet the qualifications for a Medical Assistant, Licensed Practical Nurse, or Emergency Medical Technician as specified in the job posting. The employee must be able to travel to various work sites and is expected to provide personal transportation. GHC-SCW describes itself as a quality-driven cooperative committed to collaboration, community involvement, innovation, and belonging. Employees are expected to follow organizational and departmental policies, complete work to a high standard and in a timely manner, represent the organization positively, and promote its mission, vision, and values.

Requirements

Meet the requirements for a Medical Assistant, Licensed Practical Nurse, or EMT.
Medical Assistants must complete an MA training program from an accredited school or program and be eligible for and receive national certification within six months of employment, or have three years of MA experience and current national certification.
Medical Assistants must obtain and maintain national certification through an approved certifying organization, meeting its CME requirements. Listed organizations include NHA (CCMA), AAMA, ARMA, and NCCT.
LPNs must complete an LPN training program from an accredited school or program and hold, or obtain within six months of employment, a Wisconsin practical nurse license.
EMTs must complete an approved training program and hold a valid Wisconsin license as an EMT, AEMT, or Paramedic (EMT-P).
Possess or be eligible for a valid Healthcare Provider CPR/AED certificate and obtain certification within four months of employment.
Ability to travel to various work sites; personal transportation is expected. A valid Wisconsin driver license is required when operating a motor vehicle.
Knowledge of, or ability to learn, standard clinical procedures and established protocols and policies.
Knowledge of, or ability to learn, proper use and maintenance of clinical equipment, materials, and supplies.
Knowledge of, or ability to learn, computer applications such as MS Office, electronic medical record systems, and scheduling applications.
Type at least 30 WPM with minimal errors.
Knowledge of, or ability to learn, outpatient clinical administrative procedures.
Knowledge of medical terminology and basic pharmacology.
Ability to maintain quality, safety, and infection-control standards; recognize, identify, and report problems to appropriate personnel.
Basic understanding of, or ability to learn, reimbursement and insurance practices for medical care.
Knowledge of inventory management practices.
Ability to instruct patients and families about the basic nature of disease and provide instructions on care, treatments, and follow-up.
Knowledge of medical records and appropriate documentation, and interviewing practices used to gather information.
Excellent written and verbal communication skills and ability to communicate respectfully with patients, family members, visitors, and healthcare team members.
Strong interpersonal skills; cultural sensitivity and ability to work with a diverse patient population.
Ability to maintain good working relationships with patients and staff and to maintain patient confidentiality.
Knowledge of, or ability to learn, HIPAA requirements.
Ability to climb, stoop, kneel, crouch, bend, reach, lift, pull, push, and/or carry up to 10 pounds regularly and up to 50 pounds occasionally.
Ability to stand and sit for prolonged periods.
Commitment to organizational and departmental policies, high-quality and timely work, and the organization's mission, vision, and values.

Nice To Haves

One year of relevant experience working in a clinic or outpatient setting is desirable.
Experience with EPIC is desirable.

Responsibilities

Room patients, take vital signs, collect medical histories, and prepare for visits.
Assist with examinations and procedures.
Manage test results according to protocols.
Support Epic in-basket and MyChart workflows.
Return patient calls and help coordinate ongoing care.
Work closely with nurses and medical providers to support patient care.
Travel to various work sites and provide personal transportation.