Medical Assistant (CMA, LPN or EMT)

Group Health Cooperative of South Central Wisconsin•Fitchburg, WI

2d•Onsite

About The Position

Group Health Cooperative of South Central Wisconsin is hiring a Care Team Specialist (CTS) for its Hatchery Hill Clinic. The position is available at 0.75–0.90 FTE, or 30–36 hours per week, and offers a $3,000 joining incentive prorated based on FTE. The role supports clinical and administrative workflows as part of a collaborative, patient-centered clinic team, working closely with nurses and medical providers to support patient care and a smooth patient experience. Daily work includes rooming patients, taking vital signs, collecting medical histories, preparing for visits, and assisting with exams and procedures. The CTS also manages test results according to protocols, supports Epic in-basket and MyChart workflows, returns patient calls, and helps coordinate ongoing care. Candidates must meet the qualifications for a Medical Assistant, Licensed Practical Nurse, or Emergency Medical Technician, including completing an applicable accredited or approved training program and meeting the relevant certification or licensure requirements.

Requirements

Meet the qualifications for a Medical Assistant, Licensed Practical Nurse, or EMT.
Medical Assistants must complete an MA training program from an accredited school or program and be eligible for and receive national certification within six months of employment, or have three years of MA experience and current national certification. Certification must be maintained through applicable CME requirements.
Acceptable MA certification organizations include NHA (CCMA), AAMA, ARMA, NCCT, or another approved and accredited organization with CME requirements.
LPNs must complete an LPN training program from an accredited school or program and hold, or obtain within six months of employment, a current Wisconsin practical nurse license.
EMTs must complete an approved training program and hold a valid Wisconsin license as an EMT, AEMT, or paramedic (EMT-P).
Possess or be eligible for a valid Healthcare Provider CPR/AED certificate and obtain certification within four months of employment.
Ability to travel to various work sites and provide personal transportation. A valid Wisconsin driver's license is required when operating a motor vehicle.
Knowledge of, or ability to learn, standard clinical procedures and established protocols and policies.
Knowledge of, or ability to learn, how to properly use and maintain treatment equipment, materials, and supplies.
Knowledge of, or ability to learn, computer applications such as MS Office, electronic medical records, and scheduling applications.
Type at least 30 words per minute with minimal errors.
Knowledge of, or ability to learn, outpatient clinical administrative procedures.
Knowledge of medical terminology and basic pharmacology.
Ability to maintain quality, safety, and infection control standards.
Basic understanding of, or ability to learn, medical reimbursement and insurance practices.
Knowledge of inventory management practices.
Knowledge of medical records and appropriate documentation.
Knowledge of interviewing practices and techniques for gathering information.
Excellent written and verbal communication skills, including respectful communication with patients, families, visitors, and healthcare team members.
Strong interpersonal skills and cultural sensitivity when working with a diverse patient population.
Ability to maintain good working relationships with patients and staff and protect patient confidentiality; knowledge of, or ability to learn, HIPAA requirements.
Ability to climb, stoop, kneel, and crouch; bend, reach, lift, pull, push, and/or carry up to 10 pounds regularly and up to 50 pounds occasionally; and stand and sit for prolonged periods.
Commitment to the organization's mission, vision, values, policies, and high-quality work.

Nice To Haves

One year of relevant experience in a clinic or outpatient setting is desirable.
Experience with EPIC is desirable.

Responsibilities

Room patients, take vital signs, collect medical histories, and prepare patients for visits.
Assist with examinations and procedures.
Manage test results according to established protocols.
Support Epic in-basket and MyChart workflows.
Return patient calls and help coordinate ongoing care.
Work closely with nurses and medical providers to support patient care.
Instruct patients and families about the basic nature of disease, care, treatments, and follow-up.
Maintain quality, safety, infection control, confidentiality, and documentation standards.
Use and maintain clinical equipment, materials, and supplies.
Recognize, identify, and report problems to appropriate personnel.
Follow organizational and departmental policies and complete assignments in a timely, high-quality manner.